Dear Wendy, I had some of the very same concerns and had a warranty service call. I too had looping, thread breaks etc. The service tech was great, it did take a week and a half for them to get to me because it involved an airline flight for him to get to me. I was sewing a Dakota design and couldn't imagine why I was having so much trouble. I hate to admit this, but my presser foot was raised too far up. The tech found this and still wrote it up as a warranty issue and did a sew out just to make sure it was nothing else. I was tentative about using a service call, but in the end I was satisfied. I also asked a lot of questions when the tech was here that I still needed answered about general embroidery. My experience was top notch, I hope your visit goes the same. cr Cheryl Rotter Team Sports Ink 5111 Grumann Dr. Ste #1B Carson City, NV 89706 775-884-3550 -----Original Message----- From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch Sent: Thursday, February 10, 2005 10:49 AM To: Amaya User Group Subject: [amayausers] HELP! I am having nothing but problems with my Amaya. I can not get through any design without multiple threadbreaks, looping thread, trimmers not trimming all the way. I put in a call to Melco yesterday and talked with Tech support over the phone. We finally determined a service call is in order. I have yet to hear from them. Is this typical? I am terrifed to put anything on my machine because of all the things I've already ruined trying to troubleshoot on my own. Because my machine is still under warranty I feel like my hands are tied and I'm at the mercy of Melco right now waiting for a return call. I've got a ton of stuff to get out of here and an unreliable machine at this point. I'm running a beautifully digitzed design that I've run numerous times before on the same garments with the same machine parameters. As I stand and watch the machine sew this design I've been noticing it sends out a a loop of thread down the hole just above where it enters under the threadfeed rolle r and I end up with a threadbreak or a loop in the design. This is happening on every needle that I have tried so far. I've changed material thickness and adjusted the bobbin tension and nothing seems to help. I am confident it is not related to the design. Any suggestions on what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN (507)964-2224