GO TO TRAINING!!!! I wonder if you would then be the closet tech for MN. I haven't heard back from Melco yet and I'm getting really nervous about my backup of work. Users are saying is could take weeks for someone to get here? I hope that will not be the case or I will be very steamed. Wendy Solomonson Itchin' To Stitch Arlington, MN (507)964-2224 ----- Original Message ----- From: "Marty Bies" <mbies@xxxxxxxxxx> To: <amayausers@xxxxxxxxxxxxx> Sent: Friday, February 11, 2005 9:09 AM Subject: [amayausers] Re: HELP! > Considering that the rotary hook is a consumable, how often should it be > checked for timing, wear, etc.? Only when you have problems or is there > a timer for something more than oiling it? > > I have had to set the timing on ours once before (one of the screws fell > out of it), it wasn't that hard to do and it certainly helped reduce > problems. > > Wendy, I have plans on becoming a tech but I am not able to make the > commitment yet. We are in Elk River, MN. I am hoping I will be able go > to the training next year. It is a bit of a catch 22. Its easier to > sell Amayas into an area that has close tech support. And it's easier > to justify going thruogh the expense of becoming a tech if there are > more Amayas in a territory to support. > > Marty > J2H Design > > > -----Original Message----- > From: amayausers-bounce@xxxxxxxxxxxxx > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Davidson > Sent: Thursday, February 10, 2005 8:35 PM > To: amayausers@xxxxxxxxxxxxx > Subject: [amayausers] Re: HELP! > > Wendy, > > If it is your rotary hook, you will also have to pay for the time it =3D > takes the Tech to put it in and time it. I just had a service call, the > Tech =3D came from Napa, about 30 miles, with a cost of $100 for travel. > The problem =3D was the rotary hook, and that was about another $80 and > retainer - couple of =3D $ plus the time at approx $85 an hour. Of > course, there is no partial billing. The rotary hook is considered a > consumable and therefore, not under warranty. I have to still receive > the bill so can't give you an =3D exact figure. I received my machine = > in > June 2004. I called-in for the =3D service call around middle of = > January, > and the tech came on 3 Feb. The service =3D rep that I called returned = > my > call in a day or two of my making it =3D (excluding weekends). I spoke > with Sally at (303)474-1180. =3D20 > > Susan Davidson > Sewfly Embroidery > > > -----Original Message----- > From: amayausers-bounce@xxxxxxxxxxxxx > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch > Sent: Thursday, February 10, 2005 10:49 AM > To: Amaya User Group > Subject: [amayausers] HELP! > > > I am having nothing but problems with my Amaya. I can not get through = > =3D > any design without multiple threadbreaks, looping thread, trimmers not = > =3D > trimming all the way. I put in a call to Melco yesterday and talked with > Tech =3D support over the phone. We finally determined a service call is > in order. I have =3D yet to hear from them. Is this typical? I am = > terrifed > to put anything on my machine because of all the things I've already > ruined trying to =3D troubleshoot on my own. Because my machine is = > still > under warranty I feel like my =3D hands are tied and I'm at the mercy of > Melco right now waiting for a return =3D call. > I've got a ton of stuff to get out of here and an unreliable machine at > =3D this point. I'm running a beautifully digitzed design that I've run > numerous times before on the same garments with the same machine > parameters. As =3D I stand and watch the machine sew this design I've > been noticing it sends =3D out a a loop of thread down the hole just = > above > where it enters under the threadfeed rolle r and I end up with a > threadbreak or a loop in the =3D design. > This is happening on every needle that I have tried so far. I've changed > material thickness and adjusted the bobbin tension and nothing seems to > help. I am confident it is not related to the design. Any suggestions on > what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN > (507)964-2224 =3D20 > > > > >