[TechAssist] Re: bad checks??
- From: gulftech@xxxxxxxx
- To: techassist@xxxxxxxxxxxxx
- Date: Wed, 4 Aug 2004 20:49:02 -0500
Bill,
I like your idea. Although it is easy to say this is a cheater and a
thief--which he is-- it is a way to get over it and not lose sleep over
it.
I had a customer a few weeks ago that asked me to change the fluid on his
Magnavox PTV. I quoted him a price and was very specific that that was
the price to only replace the fluid and clean the crt's. It turned into
the TV from hell. I forgot to mention that he thought he would clean the
lens, and spilled fluid from one of the crt's. When he realized he was
in over his head, he called me. He did tell me what he did.
This TV was the kind that required the most intensive labor to change the
fluid. I worked about 12 hours to do the job, and was finally rewarded
with a satisfactory picture, but needing convergence adjustments more
than the normal. I had already lost money on the job, so let it go with
the notice that major convergence alignment would be necessary to improve
the pix. I charged him exactly what I told him in advance. I made the
stupid decision to allow a neighbor to pick it up, with him promising to
pay the next morning.
You guessed it. He was not happy with the outcome, even saying I didn't
change the fluids. I told him I would not take back the TV, that I had
done exactly what he asked to be done, and that if he failed to pay, he
would have his own conscience to deal with. I would not even accept the
TV back to do more work without payment of his bill and agreement for
additional labor.
I will never be paid what is due to me. I am at peace at that. I did
what was asked at more than I bargained for. I don't want to own the
sucker, so I feel it is best that he deal with his own conscience. I can
face myself in the mirror knowing I did the proper thing. That is more
important than money.
The suggestion you gave is so shallow that the customer will know it. It
tells him he won the cost of the repair, but has no bragging rights. He
can never tell anyone he was cheated, because it cost him nothing. He
only has himself to face, and that can be the worst thing he could hope
for.
My customer cost me far more than $75.00. I don't care. I know I did
the right thing and he has to live with it. Cost of doing business with
crooked people. I can sleep well.
Ken Smith
Gulf Technical Services
3034 Gulf Breeze Parkway
Gulf Breeze, FL 32563
850-934-8324 (voice) 850-932-0819 (fax)
On Wed, 04 Aug 2004 17:40:56 -0500 Bill Boyd <billstvs2@xxxxxxxxxxx>
writes:
> Larry,
>
> The best way to handle this is make a copy of the original invoice,
> write across the front
>
> " Congratulations, You have won our 'Christmas in July' drawing.
> Your bill is paid in full (good for this repair only)."
>
> Mail it to him. He can't bad mouth you
> and you won't loose any sleep over it.
>
> It took me a few years to learn this.
>
> HTH
> Bill
> Bill's TV Service
> Sulphur Springs, TX 75482
>
>
> >Date: Wed, 04 Aug 2004 11:14:58 -0400
> >From: larry <schntv@xxxxxxxxxxxx>
> >Subject: [TechAssist] bad checks??
> >
> >
> >i had an experience i didnt know how to solve.
> >i repaired a tv, customer picked up and paid 75 with check.
> >10 days later i get a letter from my bank saying they withdrew
> >the 75 from my account because the check was stop payment.
> >i called the customer and would always be told the man wasnt home,
> >finally i did talk to him a week later.
> >he said he stooped payment because he didnt think it was good
> >enough picture.
> >i said why didnt you call me , or bring it back , so i could
> >make it right.
> >at least let me have my parts back.
> >he said no.
> >and that i should take him to court for the 75 if i like. and
> >hung up.
> >i contacted my attorney, who said forget it , you been screwed.
> >the set probably works fine and he knows you cant afford to
> >sue him.
> >and since then i found that he could have also stooped payment
> >on a credit card if he had used one.
> >are there any answers to this type of problem???
> >Larry
> >
> >
> >
> >
> >
> >--
> >Schneider TV & Electronic Inc.
> >5415 N. Wooster ave.
> >Dover, Ohio 44622 www.geocities.com/schntv2000/
> >330-343-0768 FCC. first class & Extra class K8WLY
> >
> >v20
>
>
>
>
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