[amayausers] Re: Help!
- From: "Body Cover Staff" <info@xxxxxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxxxxx>,"David Lindsey <Vector Shirts>" <david@xxxxxxxxxxxxxxxx>
- Date: Mon, 14 Jun 2004 17:23:36 -0700
We have had the same problem since we started using the new Amaya OS
We have 4 machines all running as single heads
one machine seems more susceptible than the others.
and it is really intermittent. The only sure fire way that has worked for us
is shutting down Amaya OS and reboot it. I don't have to reboot the computer
just the OS
we have also switched off the Amaya head (power switch in back) and it will
reset itself
but not every time.
I too would like to find out how to stop the old design from reloading every
time the
OS is started, it creates way more problems than it helps, at least in our
situation.
Keep us posted if you come up with other solutions.
Ron Vinyard
Owner / Graphic Designer
Body Cover / Magic Stitches
420 S.W. "H" Street
Grants Pass, OR 97526-2532
1-888-435-0176
1-541-471-1504
Fax 541-471-0427
www.bodycoverdesign.com
----- Original Message -----
From: "David Lindsey <Vector Shirts>" <david@xxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxxxxx>; "Lora Cameron"
<Lcameron@xxxxxxxxxxxxxxxxx>
Sent: Monday, June 14, 2004 4:27 PM
Subject: Re: [amayausers] Help!
> We have had similar problems. It comes and goes. See if you can center and
> reset Head 1. Then you might be able to reload the design. Might help. My
> salesman talked us through a way to delete the last design that the
program
> is saving. This has something to do with it but I don't think they know
for
> sure. maybe they have a fix but it's some time away. I called tech support
> and their best solution was for me to reload and use the last version of
the
> software. They know they have a problem but they don't seem to be in a
hurry
> to get a fix out. I haven't heard if this is only a multi-machine problem
or
> if a single machine has the same problem. Luckily it doesn't happen all
the
> time. Sorry I'm not more help.
>
> Good luck and lets hope they get a fix out soon. It's very frustrating and
a
> loss of productivity.
>
> David
>
> David Lindsey
> Vector Shirts
> Hamlet, NC 28345
>
> ----- Original Message -----
> From: "Lora Cameron" <Lcameron@xxxxxxxxxxxxxxxxx>
> To: "Amayausers" <amayausers@xxxxxxxxxxxxxxxx>
> Sent: Monday, June 14, 2004 4:52 PM
> Subject: [amayausers] Help!
>
>
> We have two Amayas and we turned them on this morning and set them to Flex
> Cluster. We loaded the design with 'All Machines" checked and our #1
> machine moved to needle 3 and the laser light came on and it locked up.
The
> error message we get in the Cluster listing under Head 1 was 'Unable to
set
> Home'. We tried rebooting the computer 3 times and starting over numerous
> times. Nothing worked. We cannot operate Head #2 by itself. Right now
we
> have them both on but didn't load the design to Head 1, and Head 2 is
> working perfect.
>
> Both machines were working fine on Friday when we left. Any ideas on what
> to try, before I call Melco for help?
>
> Thanks in advance. I'll wait untill tomorrow to call Melco.
>
> Lora Cameron
> Sport Products Mfd., Ltd.
> 4756 Murphy Road
> Oregon, WI 53575
> 608=835-5791
> www.sportproducts.org
>
>
>
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