[talks-uk] Re: Where's daniel
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 8 Oct 2008 22:44:16 +0100
Hi Mark,
Yes.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Mark Brett
Sent: Wednesday 8 October 2008 22:37
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi if i paid the 50 quid to put talks on another phone and had all the
voices working on the other phone will this mean i will have the same setup
on the new phone?
Mark Brett
This e-mail was produced on a Nokia N82
E-mail: markbrett@xxxxxxxxxx
Home: 08712221267
Fax: 08704422678
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-original message-
Subject: [talks-uk] Re: Where's daniel
From: "Neil Barnfather - TalkNav" <talks@xxxxxxxxxxx>
Date: 08/10/2008 21:49
Dean,
If you buy your cross phone upgrade from us, you automatically get Zooms
added to your license free of charge and all in one transaction, just pay
the £50 change of handset and Zooms will be added free and instantly as
usual.
Regards.
Neil Barnfather
WFA List Administrator
Talks Users Host
Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access
software dealer and distributor, for all your product needs with instant
product activation and an online store supporting British Sterling, US
Dollars and Euros.
www.talknav.net
+44 161 277 7997
service@xxxxxxxxxxx
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Dean Wilcox
Sent: 08 October 2008 21:18
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
No I didn't used to have it because when I bought
Talks originally from CompRoom Zooms wasn't included in the Premium licence.
At 20:41 08/10/2008, you wrote:
>Hi Dean,
>
>No, Zooms isn't there automatically, if you didn't have it on the previous
>phone. If you did, it is.
>
>All the best
>
>Steve
>
>-----Original Message-----
>From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
>On Behalf Of Dean Wilcox
>Sent: Wednesday 8 October 2008 17:39
>To: talks-uk@xxxxxxxxxxxxx
>Subject: [talks-uk] Re: Where's daniel
>
>I bought a cross platform upgrade from Sight and
>Sound about 6 months ago as part of my reader
>package. I forgot to tell them I wanted Zooms
>added with the upgrade and phoned up a few days
>later to be told that they didn't know it needed
>to be a request and as far as they knew it was
>added. Well I was sceptical but it was there so
>I don't know if it is different for cross phone
>and cross platform upgrades? BTW I can't see to
>use Zooms but I like it so I can show friends etc
>what Zooms can do as often people don't know
>whether they'd want Talks or Zooms.
>
>At 16:55 08/10/2008, you wrote:
> >Peter,
> >
> >To be fare to Steve, if someone does a handset change license with us
they
> >get the same synths that they had on their old phone on their new one. So
>if
> >they had eloquence that is what is moved over, and if they had real speak
> >again the same. If they had both again both on the new one.
> >
> >There is no facility to do a change of handset and switch synths at the
>same
> >time for only £50, you'd have to pay the additional £27 to add the
missing
> >synth.
> >
> >On our site when you make your automated purchase you must choose either
> >eloquence or real speak, making it clear that you're only getting one or
>the
> >other, then clearly beneath this there's the option to add real speak to
> >eloquence, or eloquence to real speak. Again making it obvious that they
>are
> >not one within the same.
> >
> >Having again said this, in all fairness to Steve we are primarily an
> >automated service, our clients can often make a purchase and we'll never
> >hear from them at all, not before nor after. Steve's model works more
over
> >the phone, where he develops a relationship with his clients. Forgive me
> >Steve if this is not the case. This does not mean that we don't take
calls,
> >simply that a lot of our customers simply use the store and we don't hear
> >from them, to the contrary there's 14 members of staff here ready to take
> >your call.
> >
> >But what I'm trying to get at, is that if someone did a handset change
> >Steve was quite right to assume that the person was to keep the same
synth,
> >in fact the facility to change it does not exist, all he could do is sell
> >someone an additional synth at £27. Something which we'd always try and
up
> >sell to someone doing a change of handset at that time if they did it
over
> >the phone.
> >
> >If someone has a demo copy, as either a first time Talks user or a
>temporary
> >between doing a change of handset then in the first instance we always
make
> >the point clear that only one synth comes with the price of £150, and
that
> >it's an extra £27 for the additional one. If it's a change of handset
then
> >generally we'd not make it clear that they only get what they had before,
> >but we'd try and up sell them the additional one anyhow.
> >
> >Sometimes mistakes happen, and sometimes things get over looked, in
general
> >that's just the way things go.
> >Regards.
> >
> >
> >
> >Neil Barnfather
> >WFA List Administrator
> >Talks Users Host
> >
> >Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access
> >software dealer and distributor, for all your product needs with instant
> >product activation and an online store supporting British Sterling, US
> >Dollars and Euros.
> >
> >www.talknav.net
> >+44 161 277 7997
> >service@xxxxxxxxxxx
> >-----Original Message-----
> >From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> >On Behalf Of Peter Logue
> >Sent: 08 October 2008 11:32
> >To: talks-uk@xxxxxxxxxxxxx
> >Subject: [talks-uk] Re: Where's daniel
> >
> >Hi Paul,
> >Well at least I am Peter now and that is indeed a polite progression. I
> >thank you for this. As to knowing that you would end up with only one
voice
> >when purchasing talks. How did you find out? Were you told or did you
read
> >it on the site where the purchase was made? I do understand that at the
> >TalkNav, www.talknav.com
> > website, you are informed as to what you end up with when the purchase
is
> >made. However, this isn't the case at computer room services where, on
> >asking, I was told to simply download the talks program and pay for it at
>my
> >leasure. Wither or not you venture to consider me silly for not reading
> >terms and conditions upon purchase, rather than trusting in that I would
>not
> >be deceived, well this is entirely up to you I guess. But I believe most
> >people do not read lengthy terms and conditions prior to a minor
>purchase.
> >As I said before, no one told me that the software would be limited on
> >purchaseand I don't believe this list was set up to deliver such info, so
I
> >believe I have a proper gripe. Telling listers to get a life Paul is
> >immature and only leads to inflame an already touchy situation.
> >
> >Regards,
> >Peter Logue
> >
> >
> >
> >
> >
> > From beautiful Helensburgh on the firth of Clyde.
> >
> >-----Original Message-----
> >From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> >On Behalf Of All formats
> >Sent: Wednesday, October 08, 2008 10:48 AM
> >To: talks-uk@xxxxxxxxxxxxx
> >Subject: [talks-uk] Re: Where's daniel
> >
> >Peter.
> >
> >Get a life Mate!
> >
> >There are several ways to use the phrase "quite sure" and I am using it
in
> >the context of knowing that I have read the information pertaining to the
> >rules on purchasing Talks and Zooms.
> >
> >I also pointed to the sites belonging to Steve and Neil who are on this
> >list, as did others here including Steve and Neil themselves.
> >
> >Any other wording I used was to try to spare your blushes given your
>obvious
> >incompetence in researching on a product or service before you buy it
but,
>I
> >can see now that I need not have bothered!
> >
> >I will not enter into any further correspondence with you on this matter
as
> >it will only serve to cause you to create unnecessary unrest on this
list.
> >
> >However, if you want a civilised discussion in the future, please feel
>free.
> >
> >Best regards.
> >
> >Paul Hopkins - Manager
> >
> >(All Formats)
> >
> >
> >
> >Queen Alexandra College
> >
> >Court Oak Road
> >
> >Harborne
> >
> >BIRMINGHAM
> >
> >B17 9TG
> >
> >
> >
> >Tel:
> >
> >0121 428 5018
> >
> >
> >
> >Fax:
> >
> >0121 428 5048
> >
> >
> >
> >E-mail:
> >
> >allformats@xxxxxxxxx
> >
> >
> >
> >Web:
> >
> >www.allformats.org.uk
> >
> >
> >
> >Allformats - Braille, Audio, Digital and Large Print Resources for Access
>by
> >People with a Visual Impairment.
> >
> >
> >
> >*****
> >
> >Confidentiality and Disclaimer:
> >
> >This email and its attachments are intended for the addressee(s) only and
> >may be confidential or the subject of legal privilege. If this email and
> >its attachments have come to you in error you must take no action based
on
> >them, nor must you retain them, copy them, distribute them or disclose
>their
> >contents to any other person.
> >
> >Please contact the sender immediately to notify them of the error.
> >
> >Opinions, conclusions and other information in this e-mail that do not
> >relate to the official business of Queen Alexandra College shall be
> >understood as neither given nor endorsed by it.
> >
> >*****
> >
> >
> >
> >
> >-----Original Message-----
> >From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> >On Behalf Of Peter Logue
> >Sent: 08 October 2008 09:58
> >To: talks-uk@xxxxxxxxxxxxx
> >Subject: [talks-uk] Re: Where's daniel
> >
> >You wrote:
> >I am quite sure it is on the sites of those vendors in the UK (Steve with
> >comp room services) and Neil (with talknav).
> >Peter says.
> >You yourself do not sound certain my friend. I'll wager you didn't read
the
> >terms and conditions either. Your uncertainty yells that loud and clear.
so
> >don't come on here telling me that I should have done so.
> >
> >Peter
> >
> >
> >
> >
> > From beautiful Helensburgh on the firth of Clyde.
> >
> >-----Original Message-----
> >From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> >On Behalf Of All formats
> >Sent: Wednesday, October 08, 2008 9:39 AM
> >To: talks-uk@xxxxxxxxxxxxx
> >Subject: [talks-uk] Re: Where's daniel
> >
> >I think you have to read the terms and conditions my Friend.
> >
> >I knew what the score was when I purchased talks.
> >
> >I am quite sure it is on the sites of those vendors in the UK (Steve with
> >comp room services) and Neil (with talknav). ...And in any case, here is
>the
> >list, you can always ask before making any decision.
> >
> >It is not difficult in short to find the information you need.
> >
> >Cheers.
> >
> >Paul Hopkins - Manager
> >
> >(All Formats)
> >
> >
> >
> >Queen Alexandra College
> >
> >Court Oak Road
> >
> >Harborne
> >
> >BIRMINGHAM
> >
> >B17 9TG
> >
> >
> >
> >Tel:
> >
> >0121 428 5018
> >
> >
> >
> >Fax:
> >
> >0121 428 5048
> >
> >
> >
> >E-mail:
> >
> >allformats@xxxxxxxxx
> >
> >
> >
> >Web:
> >
> >www.allformats.org.uk
> >
> >
> >
> >Allformats - Braille, Audio, Digital and Large Print Resources for Access
>by
> >People with a Visual Impairment.
> >
> >
> >
> >*****
> >
> >Confidentiality and Disclaimer:
> >
> >This email and its attachments are intended for the addressee(s) only and
> >may be confidential or the subject of legal privilege. If this email and
> >its attachments have come to you in error you must take no action based
on
> >them, nor must you retain them, copy them, distribute them or disclose
>their
> >contents to any other person.
> >
> >Please contact the sender immediately to notify them of the error.
> >
> >Opinions, conclusions and other information in this e-mail that do not
> >relate to the official business of Queen Alexandra College shall be
> >understood as neither given nor endorsed by it.
> >
> >*****
> >
> >
> >
> >
> >-----Original Message-----
> >From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> >On Behalf Of Brian
> >Sent: 08 October 2008 07:00
> >To: talks-uk@xxxxxxxxxxxxx
> >Subject: [talks-uk] Re: Where's daniel
> >
> >Hi
> >It appears that talks needs to do something about it's customer
> >relationships.
> >brian
> >----- Original Message -----
> >From: "Peter Logue" <castle2008@xxxxxxx>
> >To: <talks-uk@xxxxxxxxxxxxx>
> >Sent: Tuesday, October 07, 2008 9:56 PM
> >Subject: [talks-uk] Re: Where's daniel
> >
> >
> >Hello,
> >You wrote:
> >HI you have to pay extra for Real Speak voices. It's £27 in the UK.
> >Peter says:
> >I understand that now. But I took out that talks demo with the belief
that
> >all voices that were on offer was what you got when you paid for the
> >product. To me its like buying a car. You test drive a specific vehicle
>with
> >many visible niceties. You expect to pay for what you test drove. Imagine
> >your surprise when you are told that the windscreen is extra. I was
really
> >disappointed when many of my voices timed out when I finally bought the
> >product. Does it say on the nuance website that you only get one voice?
> >
> >Peter
> >
> >
> >
> > From beautiful Helensburgh on the firth of Clyde.
> >
> >-----Original Message-----
> >From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> >On Behalf Of Saqib
> >Sent: Tuesday, October 07, 2008 7:04 PM
> >To: talks-uk@xxxxxxxxxxxxx
> >Subject: [talks-uk] Re: Where's daniel
> >
> >HI you have to pay extra for Real Speak voices. It's £27 in the UK.
> >----- Original Message -----
> >From: "Peter Logue" <castle2008@xxxxxxx>
> >To: <talks-uk@xxxxxxxxxxxxx>
> >Sent: Tuesday, October 07, 2008 1:33 PM
> >Subject: [talks-uk] Where's daniel
> >
> >
> > > Hi all,
> > > I just purchased talks for a new cell phone. I had Daniel on the demo.
> > > Now I've paid for the upgrade Daniel is gone. Is this the way of it?
> > > Do I have to now pay for Daniel to come back? If so, this seems a bit
> > > unfair practise since I fully believed Daniel came with the software.
> > > Am I wrong here? Or do I just get Daniel as a download from Nuance? If
> > > Daniel was to be omitted from the final paid for package, why wasn't I
> > > made aware of this?
> > > Peter
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
>
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> >17:37
> >
> >
> >Get your FREE SECURE email account from http://www.topmail.co.uk
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> >
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