[talks-uk] Re: Where's daniel
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 8 Oct 2008 21:03:30 +0100
Hi Saqib,
There is a 20 pounds copy of Zooms on the Nuance web site, but it is not
designed for the blind, more for people who would normally need glasses. It
only allows mag up to four times, and it never comes on when the phone
boots, so you have to switch it on each time.
The price for Zooms alone is 125 pounds.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Saqib
Sent: Wednesday 8 October 2008 20:56
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi Steve. What is the full price for Zooms alone. Some one did mention it
was little as £20 but I find this hard to believe as Zooms is a fully
fledged magnification application.
----- Original Message -----
From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Wednesday, October 08, 2008 8:41 PM
Subject: [talks-uk] Re: Where's daniel
Hi Dean,
No, Zooms isn't there automatically, if you didn't have it on the previous
phone. If you did, it is.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Dean Wilcox
Sent: Wednesday 8 October 2008 17:39
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
I bought a cross platform upgrade from Sight and
Sound about 6 months ago as part of my reader
package. I forgot to tell them I wanted Zooms
added with the upgrade and phoned up a few days
later to be told that they didn't know it needed
to be a request and as far as they knew it was
added. Well I was sceptical but it was there so
I don't know if it is different for cross phone
and cross platform upgrades? BTW I can't see to
use Zooms but I like it so I can show friends etc
what Zooms can do as often people don't know
whether they'd want Talks or Zooms.
At 16:55 08/10/2008, you wrote:
>Peter,
>
>To be fare to Steve, if someone does a handset change license with us they
>get the same synths that they had on their old phone on their new one. So
if
>they had eloquence that is what is moved over, and if they had real speak
>again the same. If they had both again both on the new one.
>
>There is no facility to do a change of handset and switch synths at the
same
>time for only £50, you'd have to pay the additional £27 to add the missing
>synth.
>
>On our site when you make your automated purchase you must choose either
>eloquence or real speak, making it clear that you're only getting one or
the
>other, then clearly beneath this there's the option to add real speak to
>eloquence, or eloquence to real speak. Again making it obvious that they
are
>not one within the same.
>
>Having again said this, in all fairness to Steve we are primarily an
>automated service, our clients can often make a purchase and we'll never
>hear from them at all, not before nor after. Steve's model works more over
>the phone, where he develops a relationship with his clients. Forgive me
>Steve if this is not the case. This does not mean that we don't take calls,
>simply that a lot of our customers simply use the store and we don't hear
>from them, to the contrary there's 14 members of staff here ready to take
>your call.
>
>But what I'm trying to get at, is that if someone did a handset change
>Steve was quite right to assume that the person was to keep the same synth,
>in fact the facility to change it does not exist, all he could do is sell
>someone an additional synth at £27. Something which we'd always try and up
>sell to someone doing a change of handset at that time if they did it over
>the phone.
>
>If someone has a demo copy, as either a first time Talks user or a
temporary
>between doing a change of handset then in the first instance we always make
>the point clear that only one synth comes with the price of £150, and that
>it's an extra £27 for the additional one. If it's a change of handset then
>generally we'd not make it clear that they only get what they had before,
>but we'd try and up sell them the additional one anyhow.
>
>Sometimes mistakes happen, and sometimes things get over looked, in general
>that's just the way things go.
>Regards.
>
>
>
>Neil Barnfather
>WFA List Administrator
>Talks Users Host
>
>Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access
>software dealer and distributor, for all your product needs with instant
>product activation and an online store supporting British Sterling, US
>Dollars and Euros.
>
>www.talknav.net
>+44 161 277 7997
>service@xxxxxxxxxxx
>-----Original Message-----
>From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
>On Behalf Of Peter Logue
>Sent: 08 October 2008 11:32
>To: talks-uk@xxxxxxxxxxxxx
>Subject: [talks-uk] Re: Where's daniel
>
>Hi Paul,
>Well at least I am Peter now and that is indeed a polite progression. I
>thank you for this. As to knowing that you would end up with only one voice
>when purchasing talks. How did you find out? Were you told or did you read
>it on the site where the purchase was made? I do understand that at the
>TalkNav, www.talknav.com
> website, you are informed as to what you end up with when the purchase is
>made. However, this isn't the case at computer room services where, on
>asking, I was told to simply download the talks program and pay for it at
my
>leasure. Wither or not you venture to consider me silly for not reading
>terms and conditions upon purchase, rather than trusting in that I would
not
>be deceived, well this is entirely up to you I guess. But I believe most
>people do not read lengthy terms and conditions prior to a minor
purchase.
>As I said before, no one told me that the software would be limited on
>purchaseand I don't believe this list was set up to deliver such info, so I
>believe I have a proper gripe. Telling listers to get a life Paul is
>immature and only leads to inflame an already touchy situation.
>
>Regards,
>Peter Logue
>
>
>
>
>
> From beautiful Helensburgh on the firth of Clyde.
>
>-----Original Message-----
>From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
>On Behalf Of All formats
>Sent: Wednesday, October 08, 2008 10:48 AM
>To: talks-uk@xxxxxxxxxxxxx
>Subject: [talks-uk] Re: Where's daniel
>
>Peter.
>
>Get a life Mate!
>
>There are several ways to use the phrase "quite sure" and I am using it in
>the context of knowing that I have read the information pertaining to the
>rules on purchasing Talks and Zooms.
>
>I also pointed to the sites belonging to Steve and Neil who are on this
>list, as did others here including Steve and Neil themselves.
>
>Any other wording I used was to try to spare your blushes given your
obvious
>incompetence in researching on a product or service before you buy it but,
I
>can see now that I need not have bothered!
>
>I will not enter into any further correspondence with you on this matter as
>it will only serve to cause you to create unnecessary unrest on this list.
>
>However, if you want a civilised discussion in the future, please feel
free.
>
>Best regards.
>
>Paul Hopkins - Manager
>
>(All Formats)
>
>
>
>Queen Alexandra College
>
>Court Oak Road
>
>Harborne
>
>BIRMINGHAM
>
>B17 9TG
>
>
>
>Tel:
>
>0121 428 5018
>
>
>
>Fax:
>
>0121 428 5048
>
>
>
>E-mail:
>
>allformats@xxxxxxxxx
>
>
>
>Web:
>
>www.allformats.org.uk
>
>
>
>Allformats - Braille, Audio, Digital and Large Print Resources for Access
by
>People with a Visual Impairment.
>
>
>
>*****
>
>Confidentiality and Disclaimer:
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>Opinions, conclusions and other information in this e-mail that do not
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>*****
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>
>-----Original Message-----
>From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
>On Behalf Of Peter Logue
>Sent: 08 October 2008 09:58
>To: talks-uk@xxxxxxxxxxxxx
>Subject: [talks-uk] Re: Where's daniel
>
>You wrote:
>I am quite sure it is on the sites of those vendors in the UK (Steve with
>comp room services) and Neil (with talknav).
>Peter says.
>You yourself do not sound certain my friend. I'll wager you didn't read the
>terms and conditions either. Your uncertainty yells that loud and clear. so
>don't come on here telling me that I should have done so.
>
>Peter
>
>
>
>
> From beautiful Helensburgh on the firth of Clyde.
>
>-----Original Message-----
>From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
>On Behalf Of All formats
>Sent: Wednesday, October 08, 2008 9:39 AM
>To: talks-uk@xxxxxxxxxxxxx
>Subject: [talks-uk] Re: Where's daniel
>
>I think you have to read the terms and conditions my Friend.
>
>I knew what the score was when I purchased talks.
>
>I am quite sure it is on the sites of those vendors in the UK (Steve with
>comp room services) and Neil (with talknav). ...And in any case, here is
the
>list, you can always ask before making any decision.
>
>It is not difficult in short to find the information you need.
>
>Cheers.
>
>Paul Hopkins - Manager
>
>(All Formats)
>
>
>
>Queen Alexandra College
>
>Court Oak Road
>
>Harborne
>
>BIRMINGHAM
>
>B17 9TG
>
>
>
>Tel:
>
>0121 428 5018
>
>
>
>Fax:
>
>0121 428 5048
>
>
>
>E-mail:
>
>allformats@xxxxxxxxx
>
>
>
>Web:
>
>www.allformats.org.uk
>
>
>
>Allformats - Braille, Audio, Digital and Large Print Resources for Access
by
>People with a Visual Impairment.
>
>
>
>*****
>
>Confidentiality and Disclaimer:
>
>This email and its attachments are intended for the addressee(s) only and
>may be confidential or the subject of legal privilege. If this email and
>its attachments have come to you in error you must take no action based on
>them, nor must you retain them, copy them, distribute them or disclose
their
>contents to any other person.
>
>Please contact the sender immediately to notify them of the error.
>
>Opinions, conclusions and other information in this e-mail that do not
>relate to the official business of Queen Alexandra College shall be
>understood as neither given nor endorsed by it.
>
>*****
>
>
>
>
>-----Original Message-----
>From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
>On Behalf Of Brian
>Sent: 08 October 2008 07:00
>To: talks-uk@xxxxxxxxxxxxx
>Subject: [talks-uk] Re: Where's daniel
>
>Hi
>It appears that talks needs to do something about it's customer
>relationships.
>brian
>----- Original Message -----
>From: "Peter Logue" <castle2008@xxxxxxx>
>To: <talks-uk@xxxxxxxxxxxxx>
>Sent: Tuesday, October 07, 2008 9:56 PM
>Subject: [talks-uk] Re: Where's daniel
>
>
>Hello,
>You wrote:
>HI you have to pay extra for Real Speak voices. It's £27 in the UK.
>Peter says:
>I understand that now. But I took out that talks demo with the belief that
>all voices that were on offer was what you got when you paid for the
>product. To me its like buying a car. You test drive a specific vehicle
with
>many visible niceties. You expect to pay for what you test drove. Imagine
>your surprise when you are told that the windscreen is extra. I was really
>disappointed when many of my voices timed out when I finally bought the
>product. Does it say on the nuance website that you only get one voice?
>
>Peter
>
>
>
> From beautiful Helensburgh on the firth of Clyde.
>
>-----Original Message-----
>From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
>On Behalf Of Saqib
>Sent: Tuesday, October 07, 2008 7:04 PM
>To: talks-uk@xxxxxxxxxxxxx
>Subject: [talks-uk] Re: Where's daniel
>
>HI you have to pay extra for Real Speak voices. It's £27 in the UK.
>----- Original Message -----
>From: "Peter Logue" <castle2008@xxxxxxx>
>To: <talks-uk@xxxxxxxxxxxxx>
>Sent: Tuesday, October 07, 2008 1:33 PM
>Subject: [talks-uk] Where's daniel
>
>
> > Hi all,
> > I just purchased talks for a new cell phone. I had Daniel on the demo.
> > Now I've paid for the upgrade Daniel is gone. Is this the way of it?
> > Do I have to now pay for Daniel to come back? If so, this seems a bit
> > unfair practise since I fully believed Daniel came with the software.
> > Am I wrong here? Or do I just get Daniel as a download from Nuance? If
> > Daniel was to be omitted from the final paid for package, why wasn't I
> > made aware of this?
> > Peter
> >
> >
> >
> >
> >
> >
> >
> >
>
>
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