No I didn't used to have it because when I bought Talks originally from CompRoom Zooms wasn't included in the Premium licence.
At 20:41 08/10/2008, you wrote:
Hi Dean, No, Zooms isn't there automatically, if you didn't have it on the previous phone. If you did, it is. All the best Steve -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Dean Wilcox Sent: Wednesday 8 October 2008 17:39 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: Where's daniel I bought a cross platform upgrade from Sight and Sound about 6 months ago as part of my reader package. I forgot to tell them I wanted Zooms added with the upgrade and phoned up a few days later to be told that they didn't know it needed to be a request and as far as they knew it was added. Well I was sceptical but it was there so I don't know if it is different for cross phone and cross platform upgrades? BTW I can't see to use Zooms but I like it so I can show friends etc what Zooms can do as often people don't know whether they'd want Talks or Zooms. At 16:55 08/10/2008, you wrote: >Peter, > >To be fare to Steve, if someone does a handset change license with us they >get the same synths that they had on their old phone on their new one. So if >they had eloquence that is what is moved over, and if they had real speak >again the same. If they had both again both on the new one. > >There is no facility to do a change of handset and switch synths at the same >time for only £50, you'd have to pay the additional £27 to add the missing >synth. > >On our site when you make your automated purchase you must choose either >eloquence or real speak, making it clear that you're only getting one or the >other, then clearly beneath this there's the option to add real speak to >eloquence, or eloquence to real speak. Again making it obvious that they are >not one within the same. > >Having again said this, in all fairness to Steve we are primarily an >automated service, our clients can often make a purchase and we'll never >hear from them at all, not before nor after. Steve's model works more over >the phone, where he develops a relationship with his clients. Forgive me >Steve if this is not the case. This does not mean that we don't take calls, >simply that a lot of our customers simply use the store and we don't hear >from them, to the contrary there's 14 members of staff here ready to take >your call. > >But what I'm trying to get at, is that if someone did a handset change >Steve was quite right to assume that the person was to keep the same synth, >in fact the facility to change it does not exist, all he could do is sell >someone an additional synth at £27. Something which we'd always try and up >sell to someone doing a change of handset at that time if they did it over >the phone. > >If someone has a demo copy, as either a first time Talks user or a temporary >between doing a change of handset then in the first instance we always make >the point clear that only one synth comes with the price of £150, and that >it's an extra £27 for the additional one. If it's a change of handset then >generally we'd not make it clear that they only get what they had before, >but we'd try and up sell them the additional one anyhow. > >Sometimes mistakes happen, and sometimes things get over looked, in general >that's just the way things go. >Regards. > > > >Neil Barnfather >WFA List Administrator >Talks Users Host > >Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access >software dealer and distributor, for all your product needs with instant >product activation and an online store supporting British Sterling, US >Dollars and Euros. > >www.talknav.net >+44 161 277 7997 >service@xxxxxxxxxxx >-----Original Message----- >From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] >On Behalf Of Peter Logue >Sent: 08 October 2008 11:32 >To: talks-uk@xxxxxxxxxxxxx >Subject: [talks-uk] Re: Where's daniel > >Hi Paul, >Well at least I am Peter now and that is indeed a polite progression. I >thank you for this. As to knowing that you would end up with only one voice >when purchasing talks. How did you find out? Were you told or did you read >it on the site where the purchase was made? I do understand that at the >TalkNav, www.talknav.com > website, you are informed as to what you end up with when the purchase is >made. However, this isn't the case at computer room services where, on >asking, I was told to simply download the talks program and pay for it at my >leasure. Wither or not you venture to consider me silly for not reading >terms and conditions upon purchase, rather than trusting in that I would not >be deceived, well this is entirely up to you I guess. But I believe most >people do not read lengthy terms and conditions prior to a minor purchase. >As I said before, no one told me that the software would be limited on >purchaseand I don't believe this list was set up to deliver such info, so I >believe I have a proper gripe. Telling listers to get a life Paul is >immature and only leads to inflame an already touchy situation. > >Regards, >Peter Logue > > > > > > From beautiful Helensburgh on the firth of Clyde. > >-----Original Message----- >From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] >On Behalf Of All formats >Sent: Wednesday, October 08, 2008 10:48 AM >To: talks-uk@xxxxxxxxxxxxx >Subject: [talks-uk] Re: Where's daniel > >Peter. > >Get a life Mate! > >There are several ways to use the phrase "quite sure" and I am using it in >the context of knowing that I have read the information pertaining to the >rules on purchasing Talks and Zooms. > >I also pointed to the sites belonging to Steve and Neil who are on this >list, as did others here including Steve and Neil themselves. > >Any other wording I used was to try to spare your blushes given your obvious >incompetence in researching on a product or service before you buy it but, I >can see now that I need not have bothered! > >I will not enter into any further correspondence with you on this matter as >it will only serve to cause you to create unnecessary unrest on this list. > >However, if you want a civilised discussion in the future, please feel free. > >Best regards. > >Paul Hopkins - Manager > >(All Formats) > > > >Queen Alexandra College > >Court Oak Road > >Harborne > >BIRMINGHAM > >B17 9TG > > > >Tel: > >0121 428 5018 > > > >Fax: > >0121 428 5048 > > > >E-mail: > >allformats@xxxxxxxxx > > > >Web: > >www.allformats.org.uk > > > >Allformats - Braille, Audio, Digital and Large Print Resources for Access by >People with a Visual Impairment. > > > >***** > >Confidentiality and Disclaimer: > >This email and its attachments are intended for the addressee(s) only and >may be confidential or the subject of legal privilege. If this email and >its attachments have come to you in error you must take no action based on >them, nor must you retain them, copy them, distribute them or disclose their >contents to any other person. > >Please contact the sender immediately to notify them of the error. > >Opinions, conclusions and other information in this e-mail that do not >relate to the official business of Queen Alexandra College shall be >understood as neither given nor endorsed by it. > >***** > > > > >-----Original Message----- >From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] >On Behalf Of Peter Logue >Sent: 08 October 2008 09:58 >To: talks-uk@xxxxxxxxxxxxx >Subject: [talks-uk] Re: Where's daniel > >You wrote: >I am quite sure it is on the sites of those vendors in the UK (Steve with >comp room services) and Neil (with talknav). >Peter says. >You yourself do not sound certain my friend. I'll wager you didn't read the >terms and conditions either. Your uncertainty yells that loud and clear. so >don't come on here telling me that I should have done so. > >Peter > > > > > From beautiful Helensburgh on the firth of Clyde. > >-----Original Message----- >From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] >On Behalf Of All formats >Sent: Wednesday, October 08, 2008 9:39 AM >To: talks-uk@xxxxxxxxxxxxx >Subject: [talks-uk] Re: Where's daniel > >I think you have to read the terms and conditions my Friend. > >I knew what the score was when I purchased talks. > >I am quite sure it is on the sites of those vendors in the UK (Steve with >comp room services) and Neil (with talknav). ...And in any case, here is the >list, you can always ask before making any decision. > >It is not difficult in short to find the information you need. > >Cheers. > >Paul Hopkins - Manager > >(All Formats) > > > >Queen Alexandra College > >Court Oak Road > >Harborne > >BIRMINGHAM > >B17 9TG > > > >Tel: > >0121 428 5018 > > > >Fax: > >0121 428 5048 > > > >E-mail: > >allformats@xxxxxxxxx > > > >Web: > >www.allformats.org.uk > > > >Allformats - Braille, Audio, Digital and Large Print Resources for Access by >People with a Visual Impairment. > > > >***** > >Confidentiality and Disclaimer: > >This email and its attachments are intended for the addressee(s) only and >may be confidential or the subject of legal privilege. If this email and >its attachments have come to you in error you must take no action based on >them, nor must you retain them, copy them, distribute them or disclose their >contents to any other person. > >Please contact the sender immediately to notify them of the error. > >Opinions, conclusions and other information in this e-mail that do not >relate to the official business of Queen Alexandra College shall be >understood as neither given nor endorsed by it. > >***** > > > > >-----Original Message----- >From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] >On Behalf Of Brian >Sent: 08 October 2008 07:00 >To: talks-uk@xxxxxxxxxxxxx >Subject: [talks-uk] Re: Where's daniel > >Hi >It appears that talks needs to do something about it's customer >relationships. >brian >----- Original Message ----- >From: "Peter Logue" <castle2008@xxxxxxx> >To: <talks-uk@xxxxxxxxxxxxx> >Sent: Tuesday, October 07, 2008 9:56 PM >Subject: [talks-uk] Re: Where's daniel > > >Hello, >You wrote: >HI you have to pay extra for Real Speak voices. It's £27 in the UK. >Peter says: >I understand that now. But I took out that talks demo with the belief that >all voices that were on offer was what you got when you paid for the >product. To me its like buying a car. You test drive a specific vehicle with >many visible niceties. You expect to pay for what you test drove. Imagine >your surprise when you are told that the windscreen is extra. I was really >disappointed when many of my voices timed out when I finally bought the >product. Does it say on the nuance website that you only get one voice? > >Peter > > > > From beautiful Helensburgh on the firth of Clyde. > >-----Original Message----- >From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] >On Behalf Of Saqib >Sent: Tuesday, October 07, 2008 7:04 PM >To: talks-uk@xxxxxxxxxxxxx >Subject: [talks-uk] Re: Where's daniel > >HI you have to pay extra for Real Speak voices. It's £27 in the UK. >----- Original Message ----- >From: "Peter Logue" <castle2008@xxxxxxx> >To: <talks-uk@xxxxxxxxxxxxx> >Sent: Tuesday, October 07, 2008 1:33 PM >Subject: [talks-uk] Where's daniel > > > > Hi all, > > I just purchased talks for a new cell phone. I had Daniel on the demo. > > Now I've paid for the upgrade Daniel is gone. Is this the way of it? > > Do I have to now pay for Daniel to come back? If so, this seems a bit > > unfair practise since I fully believed Daniel came with the software. > > Am I wrong here? Or do I just get Daniel as a download from Nuance? If > > Daniel was to be omitted from the final paid for package, why wasn't I > > made aware of this? > > Peter > > > > > > > > > > > > > > > > > > >--------------------------------------------------------------------------- - >---- > > > >No virus found in this incoming message. >Checked by AVG - http://www.avg.com >Version: 8.0.173 / Virus Database: 270.7.6/1711 - Release Date: 06/10/2008 >17:37 > > >Get your FREE SECURE email account from http://www.topmail.co.uk > > > > >--------------------------------------------------------------------------- - >---- > > > >No virus found in this incoming message. >Checked by AVG - http://www.avg.com >Version: 8.0.173 / Virus Database: 270.7.6/1712 - Release Date: 10/7/2008 >9:41 AM > > > > > > > > >No virus found in this incoming message. >Checked by AVG - http://www.avg.com >Version: 8.0.173 / Virus Database: 270.7.6/1714 - Release Date: 08/10/2008 >07:01 > > > > >-- >No virus found in this incoming message. >Checked by AVG. >Version: 7.5.526 / Virus Database: 270.7.6/1714 >- Release Date: 10/8/2008 7:01 AM -- No virus found in this incoming message. Checked by AVG.Version: 7.5.526 / Virus Database: 270.7.6/1714 - Release Date: 10/8/2008 7:01 AM
