[talks-uk] Re: Where's daniel
- From: "Scott C" <castledine10@xxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 8 Oct 2008 23:48:54 +0100
O?
I don't know? I've quite enjoyed the show. Come on lads it's better than
eastenders this. Lets have a talks list mud wrestle to settle it. No bitch
slapping or pinching though.
My money's on Daniel that's if anyone knows where he is. Where is Daniel
anyway? Hmmm.
-----Original Message-----
From: Barbara Wilson - Email Address: barkingbabs@xxxxxxxxxxxxxxx
Sent On: 08/10/2008 22:57
Sent To: talks-uk@xxxxxxxxxxxxx - Email Address: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Surely it is up to the customer to check what's available and what the
options are before purchasing? You can't buy a default product and then
blame the dealer for not explaining the alternatives to you. As a customer
it is up to you to check what's available before buying.
However, I agree with Saqib, take this off-list. Steve sold you a product.
You didn't do your homework. Don't blame him for not doing it for you. And
if you need him to sort things for you, Email or phone him privately, don't
bring it on here for all of us to read. It's not fair to Steve as a business
person, nor is it fair to the rest of us who have to read this grumbling.
Barbara
----- Original Message -----
From: "Saqib" <saqib@xxxxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Wednesday, October 08, 2008 9:57 PM
Subject: [talks-uk] Re: Where's daniel
> Hi Peter I really feel that you should take this off list. I don't thing
> it's benefitting any list member to read your gripes on how you were dealt
> with. This is a personal matter between you and the dealer who happens to
> be Steve. He has apologized to you about the miss understanding. For me
> personally that would be enough and the subject would be closed. Lets face
> it Steve has gone out of his way to settle the matter in a professional
> manor. I have purchased from Steve before and have to say that he provides
> a good level of service. The after sales service has been quite good and I
> for one would go back and purchase products and services from
> Comproom.co.uk if required. So please can you sleep on it and think about
> all this.. Don't forget that a demo is usually a taster of what is
> available to you. It's up to you to specify your requirements when the
> demo of any product times out. I admit when I first tried Talks last year
> I thought I was going to get all the voices but once informed about the
> procedure I did not hold a gripe against the product or Comproom Services.
> When it was explained to me that the demo will give me access to the
> voices available I understood the situation and took action accordingly.
> ----- Original Message -----
> From: "Peter Logue" <castle2008@xxxxxxx>
> To: <talks-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, October 08, 2008 9:29 PM
> Subject: [talks-uk] Re: Where's daniel
>
>
> Hi Steve,
> You write:
> As far as Peter is concerned, he told me he prefers Daniel, so I have
> swapped the voice for him. So if he then wants Eloquence too, he would
> need
> to pay the additional 27 pounds.
>
> Steve,
> I think you miss the point here. I do like Daniel. But I also like
> Eloquence. Also I haf retinitis pigmentosa. People with retinitis
> pigmentosa
> quite often have some sight. I have some sight. Because of this I liked
> the
> fact that this version came with zooms. Zoomes, like Daniel of talks, was
> a
> major reason why I made the purchase to this latest version. I purchased
> talks from your sight with no stipulations as to what will time out or
> what
> part of the demo is or is not included. Like many screen readers today,
> some
> new versions come out with newer versions of eloquence or synth voices.
> Take
> window eyes for instance. No one thinks that the latest eloquence is an
> aditional cost? This is why I thought Daniel was an integral part of the
> latest version of talks. Steve, you nor your staff told me differently one
> way or the other. So why would I think that I was not getting talks as
> part
> and parcel of the program. I enjoyed zooms as the demo. I enjoyed Daniel
> and
> the other voices, including Eloquence as the demo. And I loved everything
> about it. This is why I forked out the money to buy it. Now you tell me
> because you assumed this or you assumed that, that I have to pay an
> additional cost. Well Steve, this would not happen on the high street. In
> fact I have taken a certain electronic store to task for advertising a 42
> inch TV for the price of a 28 and have demanded the lower price as
> advertised. This is the law and it should make no difference that you work
> on the internet. In fact I am sure that I have the law on my side in this
> regard also. I have given you the best part of the day to come up with a
> settlement and you have failed to do so. In light of this I must demand
> that
> you come up with the voices that I demoed on the software as well as the
> zooms that I demoed on the software, otherwise I will take steps against
> you
> in the nature of contacting Visa for the fact that you advertised a
> product
> which is not as advertised, as well as contacting Nuance and the RNIB who
> hold the UK distribution rights for Talks.
>
> Very sincerely,
> Peter Logue
>
>
>
>
>
>
>
>
>
>
>
>
> From beautiful Helensburgh on the firth of Clyde.
>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Steve Nutt
> Sent: Wednesday, October 08, 2008 5:29 PM
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> Hi Neil,
>
> Thank you for that excellent explanation of how things work.
>
> As far as Peter is concerned, he told me he prefers Daniel, so I have
> swapped the voice for him. So if he then wants Eloquence too, he would
> need
> to pay the additional 27 pounds.
>
> The demo gives you everything so that you can decide what you want, but
> usually, if you ask for a cross phone upgrade, then that's what you get,
> like for like.
>
> All the best
>
> Steve
>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Neil Barnfather - TalkNav
> Sent: Wednesday 8 October 2008 16:55
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> Peter,
>
> To be fare to Steve, if someone does a handset change license with us they
> get the same synths that they had on their old phone on their new one. So
> if
> they had eloquence that is what is moved over, and if they had real speak
> again the same. If they had both again both on the new one.
>
> There is no facility to do a change of handset and switch synths at the
> same
> time for only £50, you'd have to pay the additional £27 to add the missing
> synth.
>
> On our site when you make your automated purchase you must choose either
> eloquence or real speak, making it clear that you're only getting one or
> the
> other, then clearly beneath this there's the option to add real speak to
> eloquence, or eloquence to real speak. Again making it obvious that they
> are
> not one within the same.
>
> Having again said this, in all fairness to Steve we are primarily an
> automated service, our clients can often make a purchase and we'll never
> hear from them at all, not before nor after. Steve's model works more over
> the phone, where he develops a relationship with his clients. Forgive me
> Steve if this is not the case. This does not mean that we don't take
> calls,
> simply that a lot of our customers simply use the store and we don't hear
> from them, to the contrary there's 14 members of staff here ready to take
> your call.
>
> But what I'm trying to get at, is that if someone did a handset change
> Steve was quite right to assume that the person was to keep the same
> synth,
> in fact the facility to change it does not exist, all he could do is sell
> someone an additional synth at £27. Something which we'd always try and up
> sell to someone doing a change of handset at that time if they did it over
> the phone.
>
> If someone has a demo copy, as either a first time Talks user or a
> temporary
> between doing a change of handset then in the first instance we always
> make
> the point clear that only one synth comes with the price of £150, and that
> it's an extra £27 for the additional one. If it's a change of handset then
> generally we'd not make it clear that they only get what they had before,
> but we'd try and up sell them the additional one anyhow.
>
> Sometimes mistakes happen, and sometimes things get over looked, in
> general
> that's just the way things go.
> Regards.
>
>
>
> Neil Barnfather
> WFA List Administrator
> Talks Users Host
>
> Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access
> software dealer and distributor, for all your product needs with instant
> product activation and an online store supporting British Sterling, US
> Dollars and Euros.
>
> www.talknav.net
> +44 161 277 7997
> service@xxxxxxxxxxx
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Peter Logue
> Sent: 08 October 2008 11:32
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> Hi Paul,
> Well at least I am Peter now and that is indeed a polite progression. I
> thank you for this. As to knowing that you would end up with only one
> voice
> when purchasing talks. How did you find out? Were you told or did you read
> it on the site where the purchase was made? I do understand that at the
> TalkNav, www.talknav.com website, you are informed as to what you end up
> with when the purchase is made. However, this isn't the case at computer
> room services where, on asking, I was told to simply download the talks
> program and pay for it at my leasure. Wither or not you venture to
> consider
> me silly for not reading terms and conditions upon purchase, rather than
> trusting in that I would not be deceived, well this is entirely up to you
> I
> guess. But I believe most people do not read lengthy terms and
> conditions
> prior to a minor purchase.
> As I said before, no one told me that the software would be limited on
> purchaseand I don't believe this list was set up to deliver such info, so
> I
> believe I have a proper gripe. Telling listers to get a life Paul is
> immature and only leads to inflame an already touchy situation.
>
> Regards,
> Peter Logue
>
>
>
>
>
> From beautiful Helensburgh on the firth of Clyde.
>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of All formats
> Sent: Wednesday, October 08, 2008 10:48 AM
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> Peter.
>
> Get a life Mate!
>
> There are several ways to use the phrase "quite sure" and I am using it in
> the context of knowing that I have read the information pertaining to the
> rules on purchasing Talks and Zooms.
>
> I also pointed to the sites belonging to Steve and Neil who are on this
> list, as did others here including Steve and Neil themselves.
>
> Any other wording I used was to try to spare your blushes given your
> obvious
> incompetence in researching on a product or service before you buy it but,
> I
> can see now that I need not have bothered!
>
> I will not enter into any further correspondence with you on this matter
> as
> it will only serve to cause you to create unnecessary unrest on this list.
>
> However, if you want a civilised discussion in the future, please feel
> free.
>
> Best regards.
>
> Paul Hopkins - Manager
>
> (All Formats)
>
>
>
> Queen Alexandra College
>
> Court Oak Road
>
> Harborne
>
> BIRMINGHAM
>
> B17 9TG
>
>
>
> Tel:
>
> 0121 428 5018
>
>
>
> Fax:
>
> 0121 428 5048
>
>
>
> E-mail:
>
> allformats@xxxxxxxxx
>
>
>
> Web:
>
> www.allformats.org.uk
>
>
>
> Allformats - Braille, Audio, Digital and Large Print Resources for Access
> by
> People with a Visual Impairment.
>
>
>
> *****
>
> Confidentiality and Disclaimer:
>
> This email and its attachments are intended for the addressee(s) only and
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> Please contact the sender immediately to notify them of the error.
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> *****
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>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Peter Logue
> Sent: 08 October 2008 09:58
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> You wrote:
> I am quite sure it is on the sites of those vendors in the UK (Steve with
> comp room services) and Neil (with talknav).
> Peter says.
> You yourself do not sound certain my friend. I'll wager you didn't read
> the
> terms and conditions either. Your uncertainty yells that loud and clear.
> so
> don't come on here telling me that I should have done so.
>
> Peter
>
>
>
>
> From beautiful Helensburgh on the firth of Clyde.
>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of All formats
> Sent: Wednesday, October 08, 2008 9:39 AM
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> I think you have to read the terms and conditions my Friend.
>
> I knew what the score was when I purchased talks.
>
> I am quite sure it is on the sites of those vendors in the UK (Steve with
> comp room services) and Neil (with talknav). ...And in any case, here is
> the
> list, you can always ask before making any decision.
>
> It is not difficult in short to find the information you need.
>
> Cheers.
>
> Paul Hopkins - Manager
>
> (All Formats)
>
>
>
> Queen Alexandra College
>
> Court Oak Road
>
> Harborne
>
> BIRMINGHAM
>
> B17 9TG
>
>
>
> Tel:
>
> 0121 428 5018
>
>
>
> Fax:
>
> 0121 428 5048
>
>
>
> E-mail:
>
> allformats@xxxxxxxxx
>
>
>
> Web:
>
> www.allformats.org.uk
>
>
>
> Allformats - Braille, Audio, Digital and Large Print Resources for Access
> by
> People with a Visual Impairment.
>
>
>
> *****
>
> Confidentiality and Disclaimer:
>
> This email and its attachments are intended for the addressee(s) only and
> may be confidential or the subject of legal privilege. If this email and
> its attachments have come to you in error you must take no action based on
> them, nor must you retain them, copy them, distribute them or disclose
> their
> contents to any other person.
>
> Please contact the sender immediately to notify them of the error.
>
> Opinions, conclusions and other information in this e-mail that do not
> relate to the official business of Queen Alexandra College shall be
> understood as neither given nor endorsed by it.
>
> *****
>
>
>
>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Brian
> Sent: 08 October 2008 07:00
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> Hi
> It appears that talks needs to do something about it's customer
> relationships.
> brian
> ----- Original Message -----
> From: "Peter Logue" <castle2008@xxxxxxx>
> To: <talks-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, October 07, 2008 9:56 PM
> Subject: [talks-uk] Re: Where's daniel
>
>
> Hello,
> You wrote:
> HI you have to pay extra for Real Speak voices. It's £27 in the UK.
> Peter says:
> I understand that now. But I took out that talks demo with the belief that
> all voices that were on offer was what you got when you paid for the
> product. To me its like buying a car. You test drive a specific vehicle
> with
> many visible niceties. You expect to pay for what you test drove. Imagine
> your surprise when you are told that the windscreen is extra. I was really
> disappointed when many of my voices timed out when I finally bought the
> product. Does it say on the nuance website that you only get one voice?
>
> Peter
>
>
>
> From beautiful Helensburgh on the firth of Clyde.
>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Saqib
> Sent: Tuesday, October 07, 2008 7:04 PM
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: Where's daniel
>
> HI you have to pay extra for Real Speak voices. It's £27 in the UK.
> ----- Original Message -----
> From: "Peter Logue" <castle2008@xxxxxxx>
> To: <talks-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, October 07, 2008 1:33 PM
> Subject: [talks-uk] Where's daniel
>
>
>> Hi all,
>> I just purchased talks for a new cell phone. I had Daniel on the demo.
>> Now I've paid for the upgrade Daniel is gone. Is this the way of it?
>> Do I have to now pay for Daniel to come back? If so, this seems a bit
>> unfair practise since I fully believed Daniel came with the software.
>> Am I wrong here? Or do I just get Daniel as a download from Nuance? If
>> Daniel was to be omitted from the final paid for package, why wasn't I
>> made aware of this?
>> Peter
>>
>>
>>
>>
>>
>>
>>
>>
>
>
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