Hi Peter, This is because you didn't specify what voice you wanted when ordering, and the default is Eloquence. Want me to swap it? If I do, you'll lose Eloquence. If you want all the voices, then there is an additional charge of 27 pounds. All the best Steve -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Logue Sent: Tuesday 7 October 2008 13:33 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Where's daniel Hi all, I just purchased talks for a new cell phone. I had Daniel on the demo. Now I've paid for the upgrade Daniel is gone. Is this the way of it? Do I have to now pay for Daniel to come back? If so, this seems a bit unfair practise since I fully believed Daniel came with the software. Am I wrong here? Or do I just get Daniel as a download from Nuance? If Daniel was to be omitted from the final paid for package, why wasn't I made aware of this? Peter