Peter, Not sure who you bought from initially, but when you choose to buy from us you have to choose real speak or eloquence, we make it clear that the purchase price of £150 is for one or the other, you must make that choice. £27 additionally will get you the additional one that you did not choose on initial purchase. Neil Barnfather WFA List Administrator Talks Users Host Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access software dealer and distributor, for all your product needs with instant product activation and an online store supporting British Sterling, US Dollars and Euros. www.talknav.net +44 161 277 7997 service@xxxxxxxxxxx -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Logue Sent: 07 October 2008 13:33 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Where's daniel Hi all, I just purchased talks for a new cell phone. I had Daniel on the demo. Now I've paid for the upgrade Daniel is gone. Is this the way of it? Do I have to now pay for Daniel to come back? If so, this seems a bit unfair practise since I fully believed Daniel came with the software. Am I wrong here? Or do I just get Daniel as a download from Nuance? If Daniel was to be omitted from the final paid for package, why wasn't I made aware of this? Peter No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.173 / Virus Database: 270.7.6/1712 - Release Date: 07/10/2008 09:41