[talks-uk] Re: Where's daniel
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 8 Oct 2008 21:07:20 +0100
Hi Peter,
Firstly, I have already apologised to you for the misunderstanding on the
voices.
Secondly, you phoned me regarding your IMEI number, but I had, prior to
that, send you an Email, which you didn't receive. This happens. I don't
know why you didn't receive it, whether it got junked or not, but the fact
is I wrote you an Email requesting your IMEI. I missed this in our first
call, because I actually thought we had your IMEI on file, but I had
inadvertently lost it.
That's all I can say in my defence. I don't remember answering a question
with "so".
Finally, please contact me off list to see how we can best remedy this.
Thanks.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter Logue
Sent: Wednesday 8 October 2008 20:52
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi Neil,
You wrote that simply this is just the way things go. Sorry Neil, I just
can't agree with you. Although your company might well go the extra mile to
explain to customers what is expected, this is not the case with computer
room services. I am not interested what is assumed by your company or
computer room services. I only go by what is on offer at the time. If this
was the high street and someone was selling me a stereo hi-fi for 300 pounds
and I got it home and found out that it was mono? I would not give a dam
what I thought the other guy assumed or what he thought I bought in the
past. Frankly I, and you if you are honest, would want your stereo in full
dolby hi-fi.
If one of my clients are mislead because I assumed one thing or the other
and misled them, I could be sued right left and centre because of my
carelessness. We in the blind community are for ever talking about making
sure that this or that website adapts to the accessible guidelines or the
DDA or whatever or we will take them to court and kick their arse into the
midddle of next week, then why should we accept second rate services from
those of our own folks.
You write:
To be fare to Steve, if someone does a handset change license with us they
get the same synths that they had on their old phone on their new one. So if
they had eloquence that is what is moved over, and if they had real speak
again the same.
Fine Neil. But you went into discussion with your customers over this. You
talked one on one? This is my whole point. No one had talks with me over
this. It was just.Pardon my french, but. What's your credit card number.
You also wrote:
On our site when you make your automated purchase you must choose either
eloquence or real speak, making it clear that you're only getting one or the
other.
Again Neil. This is not the case with computer room services. The download
is an automatic download and from that point on I was only asked for my
credit card number. I might also add that I found the staff at computer room
services a bit harsh and impersonal I actually got a ... So? To one of the
questions I put to them.
You add,
Having again said this, in all fairness to Steve we are primarily an
automated service, our clients can often make a purchase and we'll never
hear from them at all, not before nor after. Steve's model works more over
the phone, where he develops a relationship with his clients. Forgive me
Steve if this is not the case.
Clearly Neil,
This is not the case.
Steve was hurried on the phone and missed the fact that I had to provide my
IMEI number for my old phone. I had to phone back when an email with the
code was not forecoming. Note, I had to phone him. This is when I got rather
impersonal service from his staff.
Neil, you say:
If someone has a demo copy, as either a first time Talks user or a temporary
between doing a change of handset then in the20first instance we always make
the point clear that only one synth comes with the price of £150, and that
it's an extra £27 for the additional one. If it's a change of handset then
generally we'd not make it clear that they only get what they had before,
but we'd try and up sell them the additional one anyhow.
Neil. Well and good. But no one mentioned any of this. Not none word.
In addition.
You say.
Sometimes mistakes happen, and sometimes things get over looked, in general
that's just the way things go.
Peter says.
Fine Neil.
But if I was to get this service over my stereo-hi fi in Glasgow, I'd expect
the store to sell me that stereo hi-fi for the price they quoted. This is
the law. And we in the blindness cdommunity are always spitting out how we
should fight for equalities. Heavens knows, I think Steve Nutt is one of
them.
Peter Logue
Skylite list administrator.
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Neil Barnfather - TalkNav
Sent: Wednesday, October 08, 2008 4:55 PM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Peter,
To be fare to Steve, if someone does a handset change license with us they
get the same synths that they had on their old phone on their new one. So if
they had eloquence that is what is moved over, and if they had real speak
again the same. If they had both again both on the new one.
There is no facility to do a change of handset and switch synths at the same
time for only £50, you'd have to pay the additional £27 to add the missing
synth.
On our site when you make your automated purchase you must choose either
eloquence or real speak, making it clear that you're only getting one or the
other, then clearly beneath this there's the option to add real speak to
eloquence, or eloquence to real speak. Again making it obvious that they are
not one within the same.
Having again said this, in all fairness to Steve we are primarily an
automated service, our clients can often make a purchase and we'll never
hear from them at all, not before nor after. Steve's model works more over
the phone, where he develops a relationship with his clients. Forgive me
Steve if this is not the case. This does not mean that we don't take calls,
simply that a lot of our customers simply use the store and we don't hear
from them, to the contrary there's 14 members of staff here ready to take
your call.
But what I'm trying to get | in fact the facility to change it does not
exist, all he could do is sell someone an additional synth at £27. Something
which we'd always try and up sell to someone doing a change of handset at
that time if they did it over the phone.
If someone has a demo copy, as either a first time Talks user or a temporary
between doing a change of handset then in the20first instance we always make
the point clear that only one synth comes with the price of £150, and that
it's an extra £27 for the additional one. If it's a change of handset then
generally we'd not make it clear that they only get what they had before,
but we'd try and up sell them the additional one anyhow.
Sometimes mistakes happen, and sometimes things get over looked, in general
that's just the way things go.
Regards.
Neil Barnfather
WFA List Administrator
Talks Users Host
Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access
software dealer and distributor, for all your product needs with instant
product activation and an online store supporting British Sterling, US
Dollars and Euros.
www.talknav.net
+44 161 277 7997
service@xxxxxxxxxxx
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter Logue
Sent: 08 October 2008 11:32
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi Paul,
Well at least I am Peter now and that is indeed a polite progression. I
thank you for this. As to knowing that you would end up with only one voice
when purchasing talks. How did you find out? Were you told or did you read
it on the site where the purchase was made? I do understand that at the
TalkNav, www.talknav.com website, you are informed as to what you end up
with when the purchase is made. However, this isn't the case at computer
room services where, on asking, I was told to simply download the talks
program and pay for it at my leasure. Wither or not you venture to consider
me silly for not reading terms and conditions upon purchase, rather than
trusting in that I would not be deceived, well this is entirely up to you I
guess. But I believe most people do not read lengthy terms and conditions
prior to a minor purchase.
As I said before, no one told me that the software would be limited on
purchaseand I don't believe this list was set up to deliver such info, so I
believe I have a proper gripe. Telling listers to get a life Paul is
immature and only leads to inflame an already touchy situation.
Regards,
Peter Logue
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of All formats
Sent: Wednesday, October 08, 2008 10:48 AM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Peter.
Get a life Mate!
There are several ways to use the phrase "quite sure" and I am using it in
the context of knowing that I have read the information pertaining to the
rules on purchasing Talks and Zooms.
I also pointed to the sites belonging to Steve and Neil who are on this
list, as did others here including Steve and Neil themselves.
Any other wording I used was to try to spare your blushes given your obvious
incompetence in researching on a product or service before you buy it but, I
can see now that I need not have bothered!
I will not enter into any further correspondence with you on this matter as
it will only serve to cause you to create unnecessary unrest on this list.
However, if you want a civilised discussion in the future, please feel free.
Best regards.
Paul Hopkins - Manager
(All Formats)
Queen Alexandra College
Court Oak Road
Harborne
BIRMINGHAM
B17 9TG
Tel:
0121 428 5018
Fax:
0121 428 5048
E-mail:
allformats@xxxxxxxxx
Web:
www.allformats.org.uk
Allformats - Braille, Audio, Digital and Large Print Resources for Access by
People with a Visual Impairment.
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Please contact the sender immediately to notify them of the error.
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-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter Logue
Sent: 08 October 2008 09:58
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
You wrote:
I am quite sure it is on the sites of those vendors in the UK (Steve with
comp room services) and Neil (with talknav).
Peter says.
You yourself do not sound certain my friend. I'll wager you didn't read the
terms and conditions either. Your uncertainty yells that loud and clear. so
don't come on here telling me that I should have done so.
Peter
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of All formats
Sent: Wednesday, October 08, 2008 9:39 AM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
I think you have to read the terms and conditions my Friend.
I knew what the score was when I purchased talks.
I am quite sure it is on the sites of those vendors in the UK (Steve with
comp room services) and Neil (with talknav). ...And in any case, here is the
list, you can always ask before making any decision.
It is not difficult in short to find the information you need.
Cheers.
Paul Hopkins - Manager
(All Formats)
Queen Alexandra College
Court Oak Road
Harborne
BIRMINGHAM
B17 9TG
Tel:
0121 428 5018
Fax:
0121 428 5048
E-mail:
allformats@xxxxxxxxx
Web:
www.allformats.org.uk
Allformats - Braille, Audio, Digital and Large Print Resources for Access by
People with a Visual Impairment.
*****
Confidentiality and Disclaimer:
This email and its attachments are intended for the addressee(s) only and
may be confidential or the subject of legal privilege. If this email and
its attachments have come to you in error you must take no action based on
them, nor must you retain them, copy them, distribute them or disclose their
contents to any other person.
Please contact the sender immediately to notify them of the error.
Opinions, conclusions and other information in this e-mail that do not
relate to the official business of Queen Alexandra College shall be
understood as neither given nor endorsed by it.
*****
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Brian
Sent: 08 October 2008 07:00
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi
It appears that talks needs to do something about it's customer
relationships.
brian
----- Original Message -----
From: "Peter Logue" <castle2008@xxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 07, 2008 9:56 PM
Subject: [talks-uk] Re: Where's daniel
Hello,
You wrote:
HI you have to pay extra for Real Speak voices. It's £27 in the UK.
Peter says:
I understand that now. But I took out that talks demo with the belief that
all voices that were on offer was what you got when you paid for the
product. To me its like buying a car. You test drive a specific vehicle with
many visible niceties. You expect to pay for what you test drove. Imagine
your surprise when you are told that the windscreen is extra. I was really
disappointed when many of my voices timed out when I finally bought the
product. Does it say on the nuance website that you only get one voice?
Peter
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Saqib
Sent: Tuesday, October 07, 2008 7:04 PM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
HI you have to pay extra for Real Speak voices. It's £27 in the UK.
----- Original Message -----
From: "Peter Logue" <castle2008@xxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 07, 2008 1:33 PM
Subject: [talks-uk] Where's daniel
> Hi all,
> I just purchased talks for a new cell phone. I had Daniel on the demo.
> Now I've paid for the upgrade Daniel is gone. Is this the way of it?
> Do I have to now pay for Daniel to come back? If so, this seems a bit
> unfair practise since I fully believed Daniel came with the software.
> Am I wrong here? Or do I just get Daniel as a download from Nuance? If
> Daniel was to be omitted from the final paid for package, why wasn't I
> made aware of this?
> Peter
>
>
>
>
>
>
>
>
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