hi, Do you have the unit directly connected to the computer, that is, not through a hub or something similar. My friend had the same type problem until the hub was taken out and the connection was made right to the CPU. Not sure why but the direct connection worked while the hub did not. Otto _____ From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Tyler Wood Sent: Saturday, November 05, 2005 5:13 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: question need help First of all what Operating system are you using? Windows 98 does not have a USB driver. Also make sure your bookport is connected and operating properly. best, Tyler ----- Original Message ----- From: aandreottola <mailto:aandreottola@xxxxxxxxxxx> To: bookport@xxxxxxxxxxxxx Sent: Saturday, November 05, 2005 9:30 AM Subject: [bookport] question need help I just got a book port and installed the software and read the manual. I can't seem to down load anything to my decivise. Every time I try it says Book port is not connected . How do I get help with this problem. Thanks for any suggestions, Anthony _____ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.12.8/161 - Release Date: 03/11/2005