What happens when you connect the Book Port to the USB cable? Do you get a tone that indicates that a connection has been made? What version of Windows are you running on your computer? ----- Original Message ----- From: "aandreottola" <aandreottola@xxxxxxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Saturday, November 05, 2005 10:30 AM Subject: [bookport] question need help I just got a book port and installed the software and read the manual. I can't seem to down load anything to my decivise. Every time I try it says Book port is not connected . How do I get help with this problem. Thanks for any suggestions, Anthony