[bookport] Re: Book Port Problems
- From: Clarence Whaley <clarence@xxxxxxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Mon, 22 Nov 2004 07:50:47 -0600
This really isn't my debate and I can't answer that question; I was simply
referring to support on the beta software which I certainly understand.
At 06:46 AM 11/22/2004 -0700, you wrote:
>Hello, Clarence. I respectfully disagree with you up to a point. Once a
>final release is implemented, we still are not allowed phone support. There
>were a couple of times that I really needed phone support and found myself
>in a jam when I couldn't have it. Yes, beta testing involves risk. Why is
>it that once a final release is implemented that we do not have phone
>support?
>
>Michael Massey
>----- Original Message -----
>From: "Clarence Whaley" <clarence@xxxxxxxxxxx>
>To: <bookport@xxxxxxxxxxxxx>
>Sent: Monday, November 22, 2004 6:42 AM
>Subject: [bookport] Re: Book Port Problems
>
>
> >I would totally agree with you if APH twisted your arm and made you use the
> > beta software. The nature of beta software is that there can and probably
> > will be issues, so it is something we do at our own risk and are willing
> > to
> > revert back to production if too unstable. I certainly agree with their
> > policy here; otherwise they would always be dealing with issues related to
> > beta rather than support production versions.
> >
> >
> >
> > At 06:30 AM 11/22/2004 -0700, you wrote:
> >>Hi everyone. I am probably going to open a can of worms about this topic
> >>but here goes.
> >>
> >>I feel for Amy and Sharon and others who have come across strange behavior
> >>with their Book Ports. I realize that the policy of APH is that those who
> >>participate in the beta testing program cannot and do not receive phone
> >>support. In my opinion, this is not good. There are times when an e-mail
> >>just won't do especially when I think that there are times when a problem
> >>is
> >>encountered that you need to be able to demonstrate the problem you are
> >>having and the written word just doesn't cut it.
> >>
> >>Other companies have customers test betas and take phone calls. Isn't
> >>there
> >>some way where users could call Aph tech support?
> >>
> >>Thank you.
> >>
> >>Michael Massey
> >
> >
> > Clarence Whaley
> > Training Division Manager
> > GW Micro
> > E-Mail: Clarence@xxxxxxxxxxx
> > Direct Voice (615) 383-6248
> > or 866-699-8901
> > Direct Fax (260) 489-2608
> > GW Micro Voice Number 260-489-3671
> > http://www.gwmicro.com
> > or press enter below to read all about our training program
> > http://www.gwmicro.com/training
> >
> >
Clarence Whaley
Training Division Manager
GW Micro
E-Mail: Clarence@xxxxxxxxxxx
Direct Voice (615) 383-6248
or 866-699-8901
Direct Fax (260) 489-2608
GW Micro Voice Number 260-489-3671
http://www.gwmicro.com
or press enter below to read all about our training program
http://www.gwmicro.com/training
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