[bookport] Re: Book Port Problems
- From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 22 Nov 2004 10:36:41 -0500
Where did you get the idea that phone support is not available for =
released software?
>>> micmey@xxxxxxxxxxx Monday, November 22, 2004 8:46:13 AM >>>
Hello, Clarence. I respectfully disagree with you up to a point. Once =
a=20
final release is implemented, we still are not allowed phone support. =
There=20
were a couple of times that I really needed phone support and found =
myself=20
in a jam when I couldn't have it. Yes, beta testing involves risk. Why =
is=20
it that once a final release is implemented that we do not have phone=20
support?
Michael Massey
----- Original Message -----=20
From: "Clarence Whaley" <clarence@xxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, November 22, 2004 6:42 AM
Subject: [bookport] Re: Book Port Problems
>I would totally agree with you if APH twisted your arm and made you use =
the
> beta software. The nature of beta software is that there can and =
probably
> will be issues, so it is something we do at our own risk and are =
willing=20
> to
> revert back to production if too unstable. I certainly agree with their
> policy here; otherwise they would always be dealing with issues related =
to
> beta rather than support production versions.
>
>
>
> At 06:30 AM 11/22/2004 -0700, you wrote:
>>Hi everyone. I am probably going to open a can of worms about this =
topic
>>but here goes.
>>
>>I feel for Amy and Sharon and others who have come across strange =
behavior
>>with their Book Ports. I realize that the policy of APH is that those =
who
>>participate in the beta testing program cannot and do not receive phone
>>support. In my opinion, this is not good. There are times when an =
e-mail
>>just won't do especially when I think that there are times when a =
problem=20
>>is
>>encountered that you need to be able to demonstrate the problem you are
>>having and the written word just doesn't cut it.
>>
>>Other companies have customers test betas and take phone calls. =
Isn't=20
>>there
>>some way where users could call Aph tech support?
>>
>>Thank you.
>>
>>Michael Massey
>
>
> Clarence Whaley
> Training Division Manager
> GW Micro
> E-Mail: Clarence@xxxxxxxxxxx=20
> Direct Voice (615) 383-6248
> or 866-699-8901
> Direct Fax (260) 489-2608
> GW Micro Voice Number 260-489-3671
> http://www.gwmicro.com=20
> or press enter below to read all about our training program
> http://www.gwmicro.com/training=20
>
>=20
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