[access-uk] Re: Other BT Frustrations
- From: "Ankers, Dave \(UK\)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 5 Jun 2007 08:53:31 +0100
Hi DJ,
Well yes it is sad that you have to go so high in order to get something done.
What the muppets at the top of these companies don't realize is that because of
poor service, come renewal time, based on our experience of their service, we
decide to change or stay and no matter what BT do I will be changing.
Dave
I've heard from harry McCulick this afternoon.
Apparently we have a broadband support team based out of Northern Ireland, who
will be happy to help me following my email to Ian Livingstone.
He understood that out sourced support centres can be frustrating!
He has informed me if the problem is not fixed he will be calling me back, as
he will be getting feedback on the outcome of tomorrows phone call.
Un-smegging-believible!
It's amazing but awful that once you've got a contact you can get something
rolling?
I'm happy I've been able to get to this level, but a bit erked. What about the
thousands of others who've no idea their speeds are wooful or are still in the
Ground Hog Day with the out sourced call centres.
I wish this was more blindness related, no chance of raising it on in touch Ian?
grins
Dj Paddy
Ôà
----- Original Message -----
From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 2:38 PM
Subject: [access-uk] Re: Other BT Frustrations
> Hi DJ,
>
> I've not contributed with any personal experience on this thread so far,
> but seeings you've asked....
>
> Last July I moved into a new house for me, and although only 15 years old,
> it unfortunately did not have cable; and interestingly there is no cable
> provission throughout the rest of the village.
>
> So it was necessary for me to make a decision on what broad band supplier
> was going to suit my needs. At this time the SKY satelite option was in
> its infancy, so I discounted them; this was probably more influenced by my
> acute hatred of the Murdoch Media empire than anything actually practical.
>
> In the end; a mistake which I can not change currently, I decided to opt
> for BT Total Broad band. I rang the UK based telephone and broad band
> sales departments of VT retail and was informed that the post code area
> that I was living in; LU1 - Luton, had no difficulties and I would be able
> to sign up for the 8 meg Total Broad band option. This I did and within a
> couple of days the wireless hub arrived, and I was hopeing that I would be
> able to plug and play from the instructions supplied.
>
> This is where my difficulties started, and a frustrating relationship with
> the BT technical support in Mumbuy. After continuing frustrating calls to
> them; which resulted in equally as unhelpful suggestions as I'm sure
> you've received, enddless amounts of line testing; with and without the
> hub connected, and replacement hubs, I was still not getting any joy from
> the service or BT's technical back-up. In the first month I recorded that
> I had the Total Broad band service for a total of 8 hours across all that
> time, it continually delivered atrotious speeds and was just never stable
> at all, to be relied on as a Total Broad band product.
>
> Eventually, after no satisfaction from BT;s technical back-up in Mumbuy, I
> E mailed Ian Livingston direct, placing him on notice of my
> disatisfaction, and giveing him 14 days to resolve the issues that I had
> raised, I warned him within that letter, that at 16:00 on the fourteenth
> day I would serve a County Court summons against him in person if I was
> not completely satisfied.
>
> Within 24 hours I received a call from BT in the UK who wanted to work
> with me to resolve my difficulties, they also wanted to assure me that I
> would be credited for the contract costs until such time as we both agreed
> that everything was resolved as far as it could be to everyones
> satisfaction.
>
> Within a further 24 hours BT called me to explain that I was out on a cusp
> and that it was impossible for them ever to deliver the 8 meg Total broad
> band package to the area. Within a further 48 hours an BT engineer turned
> up to survey the internal wiring within my house, and to double check the
> line in the street.
>
> The resolution for me, was that although the broad band speeds are still
> generally slower than I would have liked, I now pay for a contract
> equivalent to that service, and my falling off experiences very seldomly
> manifest themselves anymore.
>
> I wouldn't wait any longer, and I'd urge every BT customer that
> experiences a problem to E mail Ian Livingston immediately.
>
>
>
> Best wishes
>
> Colin
>
>
>
> Colin Fowler
>
> Disability Consultant
>
> Tel: 01582 483 283
>
> Text/mobile: 07901 573 570
>
> E mail:
>
> col.fowler@xxxxxxxxxxxxxx
>
> www.social-model.org.uk
>
> disability@xxxxxxxxxxxxxxxxxxx
>
>
> ----- Original Message -----
> From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, June 04, 2007 1:55 PM
> Subject: [access-uk] Re: Other BT Frustrations
>
>
>> Colin,
>>
>> I've had a reply from the disability email address this morning and
>> they've said they've passe don my problem to the residential team.
>>
>> As I'm quite angcious to get this nonsense sorted would you suggest I
>> contact Ian as well ro wait to hear back?
>>
>> Dj Paddy
>> Ôà
>> ----- Original Message -----
>> From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Sunday, June 03, 2007 8:29 AM
>> Subject: [access-uk] Re: Other BT Frustrations
>>
>>
>>> John,
>>>
>>> Don't waste your time with them, I suggest that you actually direct your
>>> enquiry to Ian Livingston - Head of BT retail. - ian.livingston@xxxxxx
>>>
>>> best regards
>>>
>>> Colin
>>>
>>>
>>>
>>> Colin Fowler
>>>
>>> Disability Consultant
>>>
>>> Tel: 01582 483 283
>>>
>>> Text/mobile: 07901 573 570
>>>
>>> E mail:
>>>
>>> col.fowler@xxxxxxxxxxxxxx
>>>
>>> www.social-model.org.uk
>>>
>>> disability@xxxxxxxxxxxxxxxxxxx
>>>
>>> ----- Original Message -----
>>> From: "John Farley" <john_farley@xxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Sunday, June 03, 2007 7:38 PM
>>> Subject: [access-uk] Re: Other BT Frustrations
>>>
>>>
>>>> Thank you Derek.
>>>>
>>>>
>>>>
>>>>
>>>> Regards, John
>>>>
>>>> Contact on : (Home)
>>>> john_farley@xxxxxxxxxxxxxx
>>>> or : (work)
>>>> john.farley@xxxxxxxx
>>>>
>>>> -----Original Message-----
>>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>>> Behalf Of
>>>> Derek Hornby
>>>> Sent: 03 June 2007 19:34
>>>> To: access-uk@xxxxxxxxxxxxx
>>>> Subject: [access-uk] Re: Other BT Frustrations
>>>>
>>>> Hi John
>>>>>As soon as I went onto it it tells me that I cannot use it as it
>>>>>currently
>>>>>does not work with screen readers.
>>>>>
>>>>>How can they do this?
>>>>
>>>> I suggest you put the question to BT's age and disability department.
>>>> Their email address is: Disability@Bt. Com
>>>>
>>>> Regards,
>>>> Derek
>>>>
>>>> e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
>>>>
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