[access-uk] Re: Other BT Frustrations
- From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 5 Jun 2007 21:43:32 +0100
Derek,
accessibility is the responsibility of everyone within BT and as this
matter is a BT retail issue, it is very much the responsibility of the head
of BT retail. I would therefore strongly suggest that David pursues that
line of enquiry, and not have to listen to the rettorecht and patronising
defensiveness of the Age and Disability departments, who; after all, are
only reacting to legislation and there statutory obligations to comply with
reasonable adjustments.
BT may well have scratched the surface of compliance as far as reasonable
adjustments are concerned, but so they bloody well should have. Complacency
by the disabled community will see no improvements for disabled people. VT
should not be receiving any accolades as yet, they've still got a journey to
complete as far as accessibility and assistive technology for disabled
people are concerned.
Kind regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, June 05, 2007 9:18 PM
Subject: [access-uk] Re: Other BT Frustrations
Hi John
To be fair Ian was correct to pass your complain tto the
disability manger because any issue about screen readers is
a disability issue. Barry's problem with broadband is not
a disability issue.
You said:
She did tell me how proud that BT are of their tactile phone cards and
multiple format bills and how hard they work to help disabled people.
Well lets be honest now In UK BT has done far more to assist
its disabled customers, compared to any other telephone service
provider.
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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