[access-uk] Re: Accessible bank card
- From: lsmithso@xxxxxxxxxxxxxxxx
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 3 Mar 2015 09:45:41 +0000
One thing I've always had difficulty with is finding the slot to put
the card in to. Have I missed a trick here?
Barry Hill writes:
> I'm with you on that, David, Although we have more and more of them, there's
> still too few talking ATM's. However, the cards can be used with chip and
> pin as well as ATM's. Any extra accessibility must be a good thing, surely.
>
> Cheers
>
> Barry
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> David W Wood
> Sent: Tuesday, March 03, 2015 8:17 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Accessible bank card
>
> What's the point when the ATM's are not useable?
>
>
> ATB
>
> David W Wood
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Barry Hill
> Sent: Tuesday, March 03, 2015 8:02 AM
> To: angie.matthews@xxxxxxx
> Subject: [access-uk] Accessible bank card
>
> RBS and NatWest launch accessible cards for partially sighted and blind
> customers
>
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>
> 19 February 2015
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> In the UK alone there are over 2 million people living with sight loss
> making lots of everyday tasks, including banking, difficult and frustrating.
> Following feedback from a partially sighted customer, RBS and NatWest have
> introduced a new accessible debit card.
>
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> rnib card
>
> The new debit and savings cards feature braille, a notch to help identify
> the card and a large print phone number.
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> RBS and NatWest are now launching new accessible debit and savings cards
> which have been specifically designed for blind and partially sighted
> customers.
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> To address some of the common problems that blind and partially sighted
> customers face, the cards will:
>
> .feature braille markings to identify which card is savings and which card
> is debit
>
> .have a notch cut out on the right hand side of the card to help customers
> insert their card into ATMs and PIN pads correctly
>
> .show telephone numbers where they will be most clear
>
> .have large font on the back of the card to make the phone numbers easier to
> read
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> RBS and NatWest's new cards can initially help their 15,000 customers
> registered as blind or partially sighted. All other features of the card
> remain the same - this card can be used in ATMs, at point of sale and for
> Contactless transactions home or abroad. The cards can be ordered in all RBS
> and NatWest branches, online or through telephone banking and will be issued
> within 48 hours.
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> This is the first banking product designed especially for blind and
> partially sighted people. RBS has worked closely with the Royal National
> Institute of the Blind in the development of this card and in recognition of
> this work the new debit and savings cards will be the first banking products
> to be awarded the new national quality assurance mark 'RNIB approved'.
>
>
>
> Ross McEwan, CEO of RBS, said: "We want to be recognised as a bank that
> listens to its customers and responds to their issues. It's really important
> to me that we make banking as simple and easy as possible for all of our
> customers and our accessible cards are another step towards us earning back
> the trust of the public."
>
>
>
> Steve Tyler, Head of Solutions, Strategy and Planning at RNIB said, "We are
> delighted to have worked with RBS on making savings and debit cards more
> accessible. The very basic requirement of identifying the right card and
> quickly determining which way the card slots in to a machine or payment
> system has been solved by this development. Simple as it is, creating a card
> with tactile indicators that identify the card type as well as the way in
> which it should be used, is an engineering challenge, particularly to ensure
> that it doesn't disrupt machinery. We look forward to working with RBS in
> to the future and enhancing even more of the daily payment challenges that
> blind and partially sighted customers experience."
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> Disclaimer
>
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> This information is for media use only and is not a financial promotion
>
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> ________________________________
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--
Les Smithson
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