[access-uk] Accessible bank card
- From: "Barry Hill" <barry.hill3@xxxxxxx>
- To: <angie.matthews@xxxxxxx>
- Date: Tue, 3 Mar 2015 08:01:55 -0000
RBS and NatWest launch accessible cards for partially sighted and blind
customers
19 February 2015
In the UK alone there are over 2 million people living with sight loss
making lots of everyday tasks, including banking, difficult and frustrating.
Following feedback from a partially sighted customer, RBS and NatWest have
introduced a new accessible debit card.
rnib card
The new debit and savings cards feature braille, a notch to help identify
the card and a large print phone number.
RBS and NatWest are now launching new accessible debit and savings cards
which have been specifically designed for blind and partially sighted
customers.
To address some of the common problems that blind and partially sighted
customers face, the cards will:
.feature braille markings to identify which card is savings and which card
is debit
.have a notch cut out on the right hand side of the card to help customers
insert their card into ATMs and PIN pads correctly
.show telephone numbers where they will be most clear
.have large font on the back of the card to make the phone numbers easier to
read
RBS and NatWest's new cards can initially help their 15,000 customers
registered as blind or partially sighted. All other features of the card
remain the same - this card can be used in ATMs, at point of sale and for
Contactless transactions home or abroad. The cards can be ordered in all RBS
and NatWest branches, online or through telephone banking and will be issued
within 48 hours.
This is the first banking product designed especially for blind and
partially sighted people. RBS has worked closely with the Royal National
Institute of the Blind in the development of this card and in recognition of
this work the new debit and savings cards will be the first banking products
to be awarded the new national quality assurance mark 'RNIB approved'.
Ross McEwan, CEO of RBS, said: "We want to be recognised as a bank that
listens to its customers and responds to their issues. It's really important
to me that we make banking as simple and easy as possible for all of our
customers and our accessible cards are another step towards us earning back
the trust of the public."
Steve Tyler, Head of Solutions, Strategy and Planning at RNIB said, "We are
delighted to have worked with RBS on making savings and debit cards more
accessible. The very basic requirement of identifying the right card and
quickly determining which way the card slots in to a machine or payment
system has been solved by this development. Simple as it is, creating a card
with tactile indicators that identify the card type as well as the way in
which it should be used, is an engineering challenge, particularly to ensure
that it doesn't disrupt machinery. We look forward to working with RBS in
to the future and enhancing even more of the daily payment challenges that
blind and partially sighted customers experience."
Disclaimer
This information is for media use only and is not a financial promotion
---
This email has been checked for viruses by Avast antivirus software.
http://www.avast.com
Other related posts:
