[access-uk] Re: Accessible bank card
- From: "goshawk on horseback" <goshawk_on_horseback@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 3 Mar 2015 08:47:46 -0000
just my personal point of view, but I think it would have been a far better
idea to work out ways around what is almost certainly the hardest and most
frustrating thing with bank or credit cards, that of accessing the details
needed to actually use the card, such as card number, start and expirey dates,
and back security number, rather than prannying around with all these fancy
ideas that don't really do a lot to improve usability.
Simon
----- Original Message -----
From: Barry Hill
To: angie.matthews@xxxxxxx
Sent: Tuesday, March 03, 2015 8:01 AM
Subject: [access-uk] Accessible bank card
RBS and NatWest launch accessible cards for partially sighted and blind
customers
19 February 2015
In the UK alone there are over 2 million people living with sight loss making
lots of everyday tasks, including banking, difficult and frustrating. Following
feedback from a partially sighted customer, RBS and NatWest have introduced a
new accessible debit card.
rnib card
The new debit and savings cards feature braille, a notch to help identify the
card and a large print phone number.
RBS and NatWest are now launching new accessible debit and savings cards
which have been specifically designed for blind and partially sighted customers.
To address some of the common problems that blind and partially sighted
customers face, the cards will:
.feature braille markings to identify which card is savings and which card is
debit
.have a notch cut out on the right hand side of the card to help customers
insert their card into ATMs and PIN pads correctly
.show telephone numbers where they will be most clear
.have large font on the back of the card to make the phone numbers easier to
read
RBS and NatWest's new cards can initially help their 15,000 customers
registered as blind or partially sighted. All other features of the card remain
the same - this card can be used in ATMs, at point of sale and for Contactless
transactions home or abroad. The cards can be ordered in all RBS and NatWest
branches, online or through telephone banking and will be issued within 48
hours.
This is the first banking product designed especially for blind and partially
sighted people. RBS has worked closely with the Royal National Institute of the
Blind in the development of this card and in recognition of this work the new
debit and savings cards will be the first banking products to be awarded the
new national quality assurance mark 'RNIB approved'.
Ross McEwan, CEO of RBS, said: "We want to be recognised as a bank that
listens to its customers and responds to their issues. It's really important to
me that we make banking as simple and easy as possible for all of our customers
and our accessible cards are another step towards us earning back the trust of
the public."
Steve Tyler, Head of Solutions, Strategy and Planning at RNIB said, "We are
delighted to have worked with RBS on making savings and debit cards more
accessible. The very basic requirement of identifying the right card and
quickly determining which way the card slots in to a machine or payment system
has been solved by this development. Simple as it is, creating a card with
tactile indicators that identify the card type as well as the way in which it
should be used, is an engineering challenge, particularly to ensure that it
doesn't disrupt machinery. We look forward to working with RBS in to the
future and enhancing even more of the daily payment challenges that blind and
partially sighted customers experience."
Disclaimer
This information is for media use only and is not a financial promotion
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