[THIN] Re: Helpdesk support software - any ideas?
- From: "Jonathan Neffgen" <j.neffgen@xxxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 30 Jan 2003 14:15:09 -0000
If you want something open source (and free), have a look at PerlDesk,
version 1.6 has just been released. Liberum is another good open source
helpdesk software package although not nearly as powerful.
http://perldesk.com
http://www.liberum.org/
Hope this helps.
----- Original Message -----
From: "Kevin Hopley" <khopley@xxxxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Thursday, January 30, 2003 1:36 PM
Subject: [THIN] Helpdesk support software - any ideas?
>
> Hi All
>
> Does anyone use or know of any good "off the shelf" or otherwise =
> helpdesk support software. We are after something which will allow us to =
> create a support job sheet with an allocated job number, append details =
> to it, and allow users access to the job status over the =
> internet/intranet from an internal web server, and of course allow us to =
> create reports on customer/departments, open/closed jobs etc.
>
> We currently use an access database which is OK but does have it's =
> limiting features!!
>
> Thanks
>
> Kev
>
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to manage. By optimizing memory usage, Wyse Expedian software allows the
terminal server to support more applications and more concurrentusers. Download
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