We are managing a little more than 300 workstations with Track-It! (inventory) We use it mostly for IT time/task tracking (about 18 techs). >>> MarioV@xxxxxxxxx 02/04/03 04:32PM >>> How many users are you managing? <posed to all who've responded> I currently just use the task list in outlook, but would love to get a better "tracking" tool. However, with just under 300 users, I'm not sure if it is worth it. -----Original Message----- From: Schneider, Chad M. [mailto:CMSchneider@xxxxxxxxx] Sent: Tuesday, February 04, 2003 1:07 PM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Helpdesk support software - any ideas? We use HEAT. -----Original Message----- From: Paul DeHaan [mailto:wppad@xxxxxxxxx] Sent: Tuesday, February 04, 2003 3:01 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Helpdesk support software - any ideas? We use Blue Ocean's Track-It! It has a pretty good feature set and good support. HTH, Paul >>> D.vanTurnhout@xxxxxxxxxxx 02/03/03 03:21AM >>> http://www.liberum.org/ has a free webbased helpdesk package. I've used it in a medium sized company and it works like a charm. Bye, Dennis -----Original Message----- From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx] Sent: donderdag 30 januari 2003 14:54 To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Helpdesk support software - any ideas? Quick responses....thanks guys, I'll have a look into them. Kev -----Original Message----- From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx] Sent: 30 January 2003 13:38 To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Helpdesk support software - any ideas? We use HEAT, but I'm not terribly fond of it. -Paul > ---------- > From: Kevin Hopley[SMTP:khopley@xxxxxxxxxxx] > Reply To: thin@xxxxxxxxxxxxx > Sent: Thursday, January 30, 2003 8:36 AM > To: thin@xxxxxxxxxxxxx > Subject: [THIN] Helpdesk support software - any ideas? >=20 >=20 > Hi All >=20 > Does anyone use or know of any good "off the shelf" or otherwise =3D >helpdesk support software. We are after something which will allow us = to =3D > create a support job sheet with an allocated job number, append = details =3D > to it, and allow users access to the job status over the =3D > internet/intranet from an internal web server, and of course allow us > = to =3D > create reports on customer/departments, open/closed jobs etc. =20 > We currently use an access database which is OK but does have it's =3D > limiting features!! >=20 > Thanks >=20 > Kev > = ************************************************************************ *= * > * > This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your > server capacity--cost-effectively. Now you can dramatically increase = the > number of users on a server by as much as 40%--and reduce the number = of > servers you have to manage. By optimizing memory usage, Wyse Expedian > software allows the terminal server to support more applications and = more > concurrentusers. Download your 30-day free trial today at: > = http://www.wyse.com/expedian/eval.cfm?promo=3DUS-Ad-0103TheThinNetNewsle t= ter > EM > = ************************************************************************ *= * > ** >=20 >=20 > For Archives, to Unsubscribe, Subscribe or=20 > set Digest or Vacation mode use the below link: >http://thethin.net/citrixlist.cfm >=20 ************************************************************************ *= ** This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your = server capacity--cost-effectively. Now you can dramatically increase the = number of users on a server by as much as 40%--and reduce the number of = servers you have to manage. By optimizing memory usage, Wyse Expedian = software allows the terminal server to support more applications and = more concurrentusers. 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