Since this thread has started we've decided to migrate away from Blue Flag helpdesk towards a fairly heavily customised version of Liberum. We've already got an in-house developed system called Bagpuss with a large database of user and asset information and Liberum should integrate with it nicely. The Thin list just saves me so much work! -----Original Message----- From: Jeff Stockard [mailto:JStockard@xxxxxxxxxxxxxxx] Sent: 05 February 2003 11:46 To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Helpdesk support software - any ideas? We have 150 users in 4 different cities, using Track IT. -----Original Message----- From: Mario Villarreal [mailto:MarioV@xxxxxxxxx]=20 Sent: Tuesday, February 04, 2003 4:32 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Helpdesk support software - any ideas? How many users are you managing? <posed to all who've responded> I currently just use the task list in outlook, but would love to get a better "tracking" tool. However, with just under 300 users, I'm not sure if it is worth it. ******************************************** This Week's Sponsor: triCerat Inc. Let triCerat simplify the administration of your Terminal Servers. http://www.triCerat.com ******************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm ******************************************** This Week's Sponsor: triCerat Inc. Let triCerat simplify the administration of your Terminal Servers. http://www.triCerat.com ******************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm