[THIN] Helpdesk support software - any ideas?
- From: "Kevin Hopley" <khopley@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 30 Jan 2003 13:36:01 -0000
Hi All
Does anyone use or know of any good "off the shelf" or otherwise =
helpdesk support software. We are after something which will allow us to =
create a support job sheet with an allocated job number, append details =
to it, and allow users access to the job status over the =
internet/intranet from an internal web server, and of course allow us to =
create reports on customer/departments, open/closed jobs etc.
We currently use an access database which is OK but does have it's =
limiting features!!
Thanks
Kev
***************************************************************************
This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server
capacity--cost-effectively. Now you can dramatically increase the number of
users on a server by as much as 40%--and reduce the number of servers you have
to manage. By optimizing memory usage, Wyse Expedian software allows the
terminal server to support more applications and more concurrentusers. Download
your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
****************************************************************************
For Archives, to Unsubscribe, Subscribe or
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm
Other related posts: