[THIN] Re: Helpdesk support software - any ideas?


HP openview Service desk , does all our Hdesk tickets, change
management, project management

2200 users

But its crap java rubbish

----- Original Message -----
From: "Mario Villarreal" <MarioV@xxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Tuesday, February 04, 2003 4:32 PM
Subject: [THIN] Re: Helpdesk support software - any ideas?


>
> How many users are you managing? <posed to all who've responded> I=20
> currently just use the task list in outlook, but would love to get a=20
> better "tracking" tool.  However, with just under 300 users, I'm not=20
> sure
if
> it is worth it.
>
> -----Original Message-----
> From: Schneider, Chad M. [mailto:CMSchneider@xxxxxxxxx]
> Sent: Tuesday, February 04, 2003 1:07 PM
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Re: Helpdesk support software - any ideas?
>
>
> We use HEAT.
>
> -----Original Message-----
> From: Paul DeHaan [mailto:wppad@xxxxxxxxx]
> Sent: Tuesday, February 04, 2003 3:01 PM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Helpdesk support software - any ideas?
>
>
>
> We use Blue Ocean's Track-It!  It has a pretty good feature set and=20
> good support.
>
> HTH,
> Paul
>
> >>> D.vanTurnhout@xxxxxxxxxxx 02/03/03 03:21AM >>>
>
> http://www.liberum.org/ has a free webbased helpdesk package. I've=20
> used it in a medium sized company and it works like a charm.
>
> Bye,
>
> Dennis
>
> -----Original Message-----
> From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]
> Sent: donderdag 30 januari 2003 14:54
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Helpdesk support software - any ideas?
>
>
>
> Quick responses....thanks guys, I'll have a look into them.
>
> Kev
>
> -----Original Message-----
> From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]
> Sent: 30 January 2003 13:38
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Re: Helpdesk support software - any ideas?
>
>
>
> We use HEAT, but I'm not terribly fond of it.
>
> -Paul
>
> > ----------
> > From: Kevin Hopley[SMTP:khopley@xxxxxxxxxxx]
> > Reply To: thin@xxxxxxxxxxxxx
> > Sent: Thursday, January 30, 2003 8:36 AM
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Helpdesk support software - any ideas?
> >=3D20
> >=3D20
> > Hi All
> >=3D20
> > Does anyone use or know of any good "off the shelf" or otherwise =
=3D3D
>
> >helpdesk support software. We are after something which will allow us
> =3D
> to =3D3D
> > create a support job sheet with an allocated job number, append =3D
> details =3D3D
> > to it, and allow users access to the job status over the =3D3D=20
> > internet/intranet from an internal web server, and of course allow=20
> > us
>
> > =3D
> to =3D3D
> > create reports on customer/departments, open/closed jobs etc. =3D20 =
We

> > currently use an access database which is OK but does have it's
> =3D3D
> > limiting features!!
> >=3D20
> > Thanks
> >=3D20
> > Kev
> > =3D
> **********************************************************************
> **
> *=3D
> *
> > *
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> server capacity--cost-effectively. Now you can dramatically increase
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number
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> the
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> of
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> software allows the terminal server to support more applications and
> more concurrentusers. Download your 30-day free trial today at:
>
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> This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your=20
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> Expedian software allows the terminal server to support more=20
> applications and more concurrentusers. Download your 30-day free trial

> today at:
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erEM
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