[THIN] Re: Helpdesk support software - any ideas?

there is an open source one called DCL that is pretty nice.  It does all =
of that.  All you need is a webserver and an SQL Database.  MS SQL, =
MySQL, etc all work with it.

http://dcl.sourceforge.net/

We are tweaking it up some to use as maintenance tracking system for our =
building maintenance guys.  The front desk generates a ticket, they pick =
it up, make changes, schedule etc, etc.  You get the idea.

It was designed with IT help desk in mind and you can't beat the price.

Greg

-----Original Message-----
From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]
Sent: Thursday, January 30, 2003 8:36 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Helpdesk support software - any ideas?



Hi All

Does anyone use or know of any good "off the shelf" or otherwise =3D
helpdesk support software. We are after something which will allow us to =
=3D
create a support job sheet with an allocated job number, append details =
=3D
to it, and allow users access to the job status over the =3D
internet/intranet from an internal web server, and of course allow us to =
=3D
create reports on customer/departments, open/closed jobs etc.

We currently use an access database which is OK but does have it's =3D
limiting features!!

Thanks

Kev
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This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server 
capacity--cost-effectively. Now you can dramatically increase the number of 
users on a server by as much as 40%--and reduce the number of servers you have 
to manage. By optimizing memory usage, Wyse Expedian software allows the 
terminal server to support more applications and more concurrentusers. Download 
your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
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