[THIN] Re: Helpdesk support software - any ideas?

You got off easy.  Last place I allowed to employ me I was solely
responsible for 700 employees and 18 remote sites.  I was so overworked
I finally just had to quit and become a consultant so my hair would grow
back in (hopefully) 
 
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Mario Villarreal
Sent: Wednesday, February 05, 2003 2:16 PM
To: 'thin@xxxxxxxxxxxxx'


Wow...we have about the same with four of us IT guys... I knew we were
overworked ;-) j/k.  

-----Original Message-----
From: Paul DeHaan [mailto:wppad@xxxxxxxxx]
Sent: Wednesday, February 05, 2003 12:07 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?


We are managing a little more than 300 workstations with Track-It!
(inventory)  We use it mostly for IT time/task tracking (about 18
techs).

>>> MarioV@xxxxxxxxx 02/04/03 04:32PM >>>

How many users are you managing? <posed to all who've responded>
I currently just use the task list in outlook, but would love to get a
better "tracking" tool.  However, with just under 300 users, I'm not
sure if
it is worth it.

-----Original Message-----
From: Schneider, Chad M. [mailto:CMSchneider@xxxxxxxxx] 
Sent: Tuesday, February 04, 2003 1:07 PM
To: 'thin@xxxxxxxxxxxxx' 
Subject: [THIN] Re: Helpdesk support software - any ideas?


We use HEAT.

-----Original Message-----
From: Paul DeHaan [mailto:wppad@xxxxxxxxx] 
Sent: Tuesday, February 04, 2003 3:01 PM
To: thin@xxxxxxxxxxxxx 
Subject: [THIN] Re: Helpdesk support software - any ideas?



We use Blue Ocean's Track-It!  It has a pretty good feature set and
good
support.

HTH,
Paul

>>> D.vanTurnhout@xxxxxxxxxxx 02/03/03 03:21AM >>>

http://www.liberum.org/ has a free webbased helpdesk package.
I've used it in a medium sized company and it works like a charm.

Bye,

Dennis

-----Original Message-----
From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx] 
Sent: donderdag 30 januari 2003 14:54
To: thin@xxxxxxxxxxxxx 
Subject: [THIN] Re: Helpdesk support software - any ideas?



Quick responses....thanks guys, I'll have a look into them.

Kev

-----Original Message-----
From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx] 
Sent: 30 January 2003 13:38
To: 'thin@xxxxxxxxxxxxx' 
Subject: [THIN] Re: Helpdesk support software - any ideas?



We use HEAT, but I'm not terribly fond of it.

-Paul

> ----------
> From:         Kevin Hopley[SMTP:khopley@xxxxxxxxxxx] 
> Reply To:     thin@xxxxxxxxxxxxx 
> Sent:         Thursday, January 30, 2003 8:36 AM
> To:   thin@xxxxxxxxxxxxx 
> Subject:      [THIN] Helpdesk support software - any ideas?
>=20
>=20
> Hi All
>=20
> Does anyone use or know of any good "off the shelf" or otherwise =3D


>helpdesk support software. We are after something which will allow us
=
to =3D
> create a support job sheet with an allocated job number, append =
details =3D
> to it, and allow users access to the job status over the =3D 
> internet/intranet from an internal web server, and of course allow
us

> =
to =3D
> create reports on customer/departments, open/closed jobs etc. =20
> We currently use an access database which is OK but does have it's
=3D
> limiting features!!
>=20
> Thanks
>=20
> Kev
> =
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