[THIN] Re: Helpdesk support software - any ideas?

I almost forgot this one.  It is very good especially if you have Altiris
deployed already.  It does change managgement...etc as well as hd



-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of John Vorchak
Sent: Thursday, January 30, 2003 8:56 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?



The Altiris Helpdesk (www.altiris.com) software package is pretty nice and
it integrates nicely into their management software if you would ever move
over to it (or you currently use it).

John

=====================================
John A. Vorchak (eMVP)
Vorchak Software
Custom Windows XP Embedded and
Windows NT Embedded Components and Solutions
jvorchak@xxxxxxxx
=====================================

> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]
On
> Behalf Of Kevin Hopley
> Sent: Thursday, 30 January, 2003 08.36
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Helpdesk support software - any ideas?
> 
> 
> Hi All
> 
> Does anyone use or know of any good "off the shelf" or otherwise = 
> helpdesk support software. We are after something which will allow
us to =
> create a support job sheet with an allocated job number, append
details =
> to it, and allow users access to the job status over the = 
> internet/intranet from an internal web server, and of course allow
us to =
> create reports on customer/departments, open/closed jobs etc.
> 
> We currently use an access database which is OK but does have it's = 
> limiting features!!
> 
> Thanks
> 
> Kev
>
**********************************************************************
****
> *
> This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your 
> server capacity--cost-effectively. Now you can dramatically
increase the
> number of users on a server by as much as 40%--and reduce the
number of
> servers you have to manage. By optimizing memory usage, Wyse
Expedian
> software allows the terminal server to support more applications
and more
> concurrentusers. Download your 30-day free trial today at:
> http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-
> 0103TheThinNetNewsletterEM
>
**********************************************************************
****
> **
> 
> 
> For Archives, to Unsubscribe, Subscribe or
> set Digest or Vacation mode use the below link: 
> http://thethin.net/citrixlist.cfm


***************************************************************************
This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server
capacity--cost-effectively. Now you can dramatically increase the number of
users on a server by as much as 40%--and reduce the number of servers you
have to manage. By optimizing memory usage, Wyse Expedian software allows
the terminal server to support more applications and more concurrentusers.
Download your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
****************************************************************************


For Archives, to Unsubscribe, Subscribe or 
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm

***************************************************************************
This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server 
capacity--cost-effectively. Now you can dramatically increase the number of 
users on a server by as much as 40%--and reduce the number of servers you have 
to manage. By optimizing memory usage, Wyse Expedian software allows the 
terminal server to support more applications and more concurrentusers. Download 
your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
****************************************************************************


For Archives, to Unsubscribe, Subscribe or 
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm

Other related posts: