[TechAssist] Re: ASTI HV Block

Hi Lee:

            If  "joe" somehow weaseled into a Company of Mine, I show him
the Door for sure, like yesterday. I think Henry perhaps if he had the time,
could look into these problems, but with a jerk like Joe there, its really
amazing anything gets Done at all. I can Sympathize with Henry to a Point,
but allright.....enough is enough. If you keep around an Employee who
occupys everyone elses time in the Company, that Employee does not belong in
that job. Even if he works for free.

             Henry, likely being From Japan, may not be Familiar with
"Corporate America" and the way our Structure here is, and could probably
use a little Friendly advice. I suppose if enough of es Emailed him Or faxed
him saying " Fire Joe, or I will never Buy From you" it may get his
attention.

              So far Henry has Emailed me back every time for the last few
days Regarding the Purchase of  this Part. He wants me to Call him, but as I
say, if Joe Answers the Phone, it just makes me sick....and I do not want to
become sick.

                Its good to hear that you are taking a pro-active stand on
this, and took some Action. Its really all on Henry now, and time will tell.

Steve Hearns
Technotronic Dimensions, NY (USA)
1-877-817-9885 (Voice / Fax US Only)
WWW.TECHNOTRONIC-DIMENSIONS.COM

----- Original Message ----- 
From: "North Texas Distributors, Inc." <sales@xxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, June 26, 2003 10:09 AM
Subject: [TechAssist] Re: ASTI HV Block


> I've been buying from ASTI for years and for years we have talked to Henry
> about "Joe". I've always had my concerns taken care of but not by "Joe". I
> even went so far as to call Henry Yesterday and fax him a couple of our
> threads from here so maybe he can see what "Joe" is doing to his business.
I
> must admit I do not buy very much from them anymore. We found the same
> problems with Mitsibishi flybacks not fitting on chassis and we were given
> the run around.
> What is happening to American Business??
>
> Lee Bateman
> North Texas Distributors, Inc.
> Sherman, Tx. 75090
> 1-800-553-6168
> email: sales@xxxxxxxxxxxxxxxxxx
>
> -----Original Message-----
> From: techassist-bounce@xxxxxxxxxxxxx
> [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Leonard G.
> Caillouet
> Sent: Thursday, June 26, 2003 9:22 AM
> To: techassist@xxxxxxxxxxxxx
> Subject: [TechAssist] Re: ASTI HV Block
>
>
> This is an excellent point.  I did just that when I bought a Sony DVD
pickup
> from them and it came in as a used part, then they sent me another used
part
> to replace it.  I told Henry that I would post the experience to this list
> and he immediately issued me credit for the bad parts + $20 to cover the
> shipping and my trouble.
>
> This list may be good leverage with vendors.  I suggest we use it as such.
>
> Leonard G. Caillouet
> Service Manager
> Electronics World
> Gainesville, FL
> 352-332-5608
> 352-332-5668 (fax)
>
>
> ----- Original Message -----
> From: "Keith Trumbla" <ktrumbla@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, June 25, 2003 10:42 PM
> Subject: [TechAssist] Re: ASTI HV Block
>
>
> > Maybe they should be informed that their bad attitude is being shared
with
> a
> > thousand or more techs around North America. These smart  @*S  guys who
> > haven't spent time in the field or have gotten out because they couldn't
> cut
> > is as techs really frost my butt. You tell them the part doesn't fit or
> work
> > and from their desk they say " Well my screen says it's the right part.
> You
> > are the only one having problems to my knowledge." What a load of crap !
> You
> > pull a laser off the shelf that has been there for 6 months and you take
> it
> > out of the box to have the lens fall out into your hand. Try calling
them
> > back and explaining that one ! $45.00  in the crapper. Sorry guys. I
guess
> > this isn't the chat area.
> > Keith Trumbla
> > B.E.M Electronics
> > 839 Ellice ave
> > Winnipeg Manitoba
> > Canada  R3G 0C3
> > Ph.(204) 775-2875 Fax.(204) 774-9192
> > www.bemelectronics.com
> > ----- Original Message -----
> > From: "tony saracco" <tcselectronics@xxxxxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Wednesday, June 25, 2003 8:49 PM
> > Subject: [TechAssist] Re: ASTI HV Block
> >
> >
> > > There are wrong about you being the only one to complain about a non
> > > focusing mits flyback . I had the same problem unless they repackaged
> > yours
> > > and sent it to me.
> > >
> > > Tony Saracco
> > > TCS ELECTRONICS
> > > Elgin , IL 60120
> > > 847-695-1928
> > > tcselectronics@xxxxxxxxxxxxxxxx
> > > ----- Original Message -----
> > > From: "D Thunhurst" <dthunhurst@xxxxxxx>
> > > To: <techassist@xxxxxxxxxxxxx>
> > > Sent: Wednesday, June 25, 2003 4:20 PM
> > > Subject: [TechAssist] Re: ASTI HV Block
> > >
> > >
> > > > I had a problem with two flybacks from Asti for Mitsubishi.  The
first
> > one
> > > > was a 20" set.  The original fly had a burn down the side arcing to
> the
> > > heat
> > > > sink.  I could isolate the heat sink from the flyback and the set
> would
> > > work
> > > > just fine but I couldn't send it out that way.  I got the
replacement
> > from
> > > > Asti but it wouldn't even come close to focusing.  I contacted them
> and
> > > > received the RA# and sent the one back that would not focus.  I
couple
> > of
> > > > weeks later I received another one with a charge on it.  They
claimed
> > they
> > > > don't issue credit immediately.  That one didn't focus either.  They
> > > > informed me that I was the only one that had that problem but send
the
> > old
> > > > flyback in and they would match it up.  A few weeks later I received
a
> > > > flyback from them and this time it worked.
> > > > The second one was for a 26" Mitsubishi.  I received the new one but
> > there
> > > > was no way in Hell it would ever fit.  The shape was drastically
> > > different.
> > > > Pins would not line up to the PC board, electrolytics would not
clear
> > the
> > > > body of the flyback as well as a horizontal centering switch.  I
> talked
> > to
> > > > Joe at Asti and again was informed that I didn't know what I was
doing
> > as
> > > I
> > > > was the only one to have this problem.  He the asked what I wanted
him
> > to
> > > > do.  Well... supply me the right one, Right??.  Again, he informed
me
> > this
> > > > was the right one and he could give me a refund upon returning it to
> > > them..
> > > > Again, the RA#, etc.  This was in February.  I still don't have my
> > credit.
> > > > I ended up waiting for CRC to manufacture one.  It fit, set gone.
> > > > It is extremely hard to work with companies with bad attitudes.
> > > > Daryl
> > > > Daryl's TV
> > > > 3310 Dyer St.
> > > > El Paso, TX 79930
> > > > 915-565-9184
> > > > 915-564-1024 Fax
> > > > dthunhurst@xxxxxxx
> > > > http://dynacomp.freeyellow.com
> > > >
> > > > -----Original Message-----
> > > > From: repair1 <repair1@xxxxxxxxxxxxx>
> > > > To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
> > > > Date: Wednesday, June 25, 2003 10:42 AM
> > > > Subject: [TechAssist] Re: ASTI HV Block
> > > >
> > > >
> > > > >I quit buying from asti several years ago, first of all the  tech
or
> > > > >whatever  scott was, had the personality of a wet dish rag, was
> > arrogant
> > > > and
> > > > >extremely condescending , totaly different from Henry who I thought
> > owned
> > > > >company, It started back when the oem rca splitter was nla, this
> scott
> > > > >fellow told me that he had 2  beta test samples, he would ship me
> one,
> > > no,
> > > > >it was not free, as a matter of fact I paid $80 for it, a few weeks
> > later
> > > > >they were selling them for about $30 , I called to complain, and
the
> > > > >response was feel lucky I got one, well, I tried them one more
time,
> I
> > > > >ordered an aftermarket fly for zenith projo, (I had picked unit
> up,was
> > 70
> > > > >mile round trip), it lasted 1 hour, I ordered another one, same
> thing,
> > so
> > > I
> > > > >called and spoke to scott, He promptly informed me that there had
to
> be
> > > > >something wrong with set and that I probably did not understand the
> > > basics
> > > > >of flyback scan system, and that I was only one to complain, they
> > > refunded
> > > > >my money, I ordered one from crc, it worked, AND I HAVE NEVER, NOR
> > SHALL
> > > I
> > > > >EVER ORDER ANYTHING FROM ASTI.!!!!!
> > > > >
> > > > >charles betzler
> > > > >Best Electronics
> > > > >repair1@xxxxxxxxxxxxx
> > > > >----- Original Message -----
> > > > >From: "techforce" <techforce@xxxxxxxxxxxx>
> > > > >To: <techassist@xxxxxxxxxxxxx>
> > > > >Sent: Wednesday, June 25, 2003 10:37 AM
> > > > >Subject: [TechAssist] ASTI HV Block
> > > > >
> > > > >
> > > > >> A While ago I got an HV Block from ASTI Magnetics in NJ. Its a
Sub
> > for
> > > a
> > > > >> Hitachi Part Which is NLA. OEM No: 173494.
> > > > >>
> > > > >> The Shop I got it for says the Following:
> > > > >>
> > > > >> "After I put in the part it worked O.K., but a week later I
started
> > > > >> having trouble with the power supply shutting down. You could
turn
> on
> > > the
> > > > >> set cold and it would work for about 20 minutes and than suddenly
> > shut
> > > > >> down, and than sometimes about 30 minutes later it would start
back
> > up
> > > > >> again etc. I don't know if it is a problem with this part or
> > something
> > > > >> else, I haven't really had a chance to get back to it and check
it
> > > out."
> > > > >>
> > > > >> I am awaiting the Model Number / chassis Number of the Set to see
> if
> > > this
> > > > >> symptom is common , but was wondering if anyone here thinks the
HV
> > > Block
> > > > >> would be causing this? Or if anyone else has bought generics from
> > them,
> > > > >and
> > > > >> have comments to share?
> > > > >>
> > > > >> I basicly stopped ordering from ASTI because of VERY Poor
Customer
> > > > Service
> > > > >&
> > > > >> an Attitute from the guy who answers calls. I know from another
> Group
> > > > >there
> > > > >> have been problems with some Flybacks they sell for monitors, but
> if
> > > ALL
> > > > >> their products are junk, I dont see how they can remain in
> > operation.
> > > > >>
> > > > >> Steve Hearns
> > > > >> Technotronic Dimensions, NY (USA)
> > > > >> 1-877-817-9885 (Voice / Fax US Only)
> > > > >> WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > > >>
> > > > >>
> > > >
> > >
> >
>
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