[TechAssist] ENOUGH OF THE SAGA OF JOE AND HENRY!
- From: Doug Keller <dek@xxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Fri, 27 Jun 2003 10:40:23 -0400
techforce wrote:
>
> Hi Lee:
>
> If "joe" somehow weaseled into a Company of Mine, I show him
> the Door for sure, like yesterday. I think Henry perhaps if he had the time,
> could look into these problems, but with a jerk like Joe there, its really
> amazing anything gets Done at all. I can Sympathize with Henry to a Point,
> but allright.....enough is enough. If you keep around an Employee who
> occupys everyone elses time in the Company, that Employee does not belong in
> that job. Even if he works for free.
>
> Henry, likely being From Japan, may not be Familiar with
> "Corporate America" and the way our Structure here is, and could probably
> use a little Friendly advice. I suppose if enough of es Emailed him Or faxed
> him saying " Fire Joe, or I will never Buy From you" it may get his
> attention.
>
> So far Henry has Emailed me back every time for the last few
> days Regarding the Purchase of this Part. He wants me to Call him, but as I
> say, if Joe Answers the Phone, it just makes me sick....and I do not want to
> become sick.
>
> Its good to hear that you are taking a pro-active stand on
> this, and took some Action. Its really all on Henry now, and time will tell.
>
> Steve Hearns
> Technotronic Dimensions, NY (USA)
> 1-877-817-9885 (Voice / Fax US Only)
> WWW.TECHNOTRONIC-DIMENSIONS.COM
>
> ----- Original Message -----
> From: "North Texas Distributors, Inc." <sales@xxxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, June 26, 2003 10:09 AM
> Subject: [TechAssist] Re: ASTI HV Block
>
> > I've been buying from ASTI for years and for years we have talked to Henry
> > about "Joe". I've always had my concerns taken care of but not by "Joe". I
> > even went so far as to call Henry Yesterday and fax him a couple of our
> > threads from here so maybe he can see what "Joe" is doing to his business.
> I
> > must admit I do not buy very much from them anymore. We found the same
> > problems with Mitsibishi flybacks not fitting on chassis and we were given
> > the run around.
> > What is happening to American Business??
> >
> > Lee Bateman
> > North Texas Distributors, Inc.
> > Sherman, Tx. 75090
> > 1-800-553-6168
> > email: sales@xxxxxxxxxxxxxxxxxx
> >
> > -----Original Message-----
> > From: techassist-bounce@xxxxxxxxxxxxx
> > [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Leonard G.
> > Caillouet
> > Sent: Thursday, June 26, 2003 9:22 AM
> > To: techassist@xxxxxxxxxxxxx
> > Subject: [TechAssist] Re: ASTI HV Block
> >
> >
> > This is an excellent point. I did just that when I bought a Sony DVD
> pickup
> > from them and it came in as a used part, then they sent me another used
> part
> > to replace it. I told Henry that I would post the experience to this list
> > and he immediately issued me credit for the bad parts + $20 to cover the
> > shipping and my trouble.
> >
> > This list may be good leverage with vendors. I suggest we use it as such.
> >
> > Leonard G. Caillouet
> > Service Manager
> > Electronics World
> > Gainesville, FL
> > 352-332-5608
> > 352-332-5668 (fax)
> >
> >
> > ----- Original Message -----
> > From: "Keith Trumbla" <ktrumbla@xxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Wednesday, June 25, 2003 10:42 PM
> > Subject: [TechAssist] Re: ASTI HV Block
> >
> >
> > > Maybe they should be informed that their bad attitude is being shared
> with
> > a
> > > thousand or more techs around North America. These smart @*S guys who
> > > haven't spent time in the field or have gotten out because they couldn't
> > cut
> > > is as techs really frost my butt. You tell them the part doesn't fit or
> > work
> > > and from their desk they say " Well my screen says it's the right part.
> > You
> > > are the only one having problems to my knowledge." What a load of crap !
> > You
> > > pull a laser off the shelf that has been there for 6 months and you take
> > it
> > > out of the box to have the lens fall out into your hand. Try calling
> them
> > > back and explaining that one ! $45.00 in the crapper. Sorry guys. I
> guess
> > > this isn't the chat area.
> > > Keith Trumbla
> > > B.E.M Electronics
> > > 839 Ellice ave
> > > Winnipeg Manitoba
> > > Canada R3G 0C3
> > > Ph.(204) 775-2875 Fax.(204) 774-9192
> > > www.bemelectronics.com
> > > ----- Original Message -----
> > > From: "tony saracco" <tcselectronics@xxxxxxxxxxxxxxxx>
> > > To: <techassist@xxxxxxxxxxxxx>
> > > Sent: Wednesday, June 25, 2003 8:49 PM
> > > Subject: [TechAssist] Re: ASTI HV Block
> > >
> > >
> > > > There are wrong about you being the only one to complain about a non
> > > > focusing mits flyback . I had the same problem unless they repackaged
> > > yours
> > > > and sent it to me.
> > > >
> > > > Tony Saracco
> > > > TCS ELECTRONICS
> > > > Elgin , IL 60120
> > > > 847-695-1928
> > > > tcselectronics@xxxxxxxxxxxxxxxx
> > > > ----- Original Message -----
> > > > From: "D Thunhurst" <dthunhurst@xxxxxxx>
> > > > To: <techassist@xxxxxxxxxxxxx>
> > > > Sent: Wednesday, June 25, 2003 4:20 PM
> > > > Subject: [TechAssist] Re: ASTI HV Block
> > > >
> > > >
> > > > > I had a problem with two flybacks from Asti for Mitsubishi. The
> first
> > > one
> > > > > was a 20" set. The original fly had a burn down the side arcing to
> > the
> > > > heat
> > > > > sink. I could isolate the heat sink from the flyback and the set
> > would
> > > > work
> > > > > just fine but I couldn't send it out that way. I got the
> replacement
> > > from
> > > > > Asti but it wouldn't even come close to focusing. I contacted them
> > and
> > > > > received the RA# and sent the one back that would not focus. I
> couple
> > > of
> > > > > weeks later I received another one with a charge on it. They
> claimed
> > > they
> > > > > don't issue credit immediately. That one didn't focus either. They
> > > > > informed me that I was the only one that had that problem but send
> the
> > > old
> > > > > flyback in and they would match it up. A few weeks later I received
> a
> > > > > flyback from them and this time it worked.
> > > > > The second one was for a 26" Mitsubishi. I received the new one but
> > > there
> > > > > was no way in Hell it would ever fit. The shape was drastically
> > > > different.
> > > > > Pins would not line up to the PC board, electrolytics would not
> clear
> > > the
> > > > > body of the flyback as well as a horizontal centering switch. I
> > talked
> > > to
> > > > > Joe at Asti and again was informed that I didn't know what I was
> doing
> > > as
> > > > I
> > > > > was the only one to have this problem. He the asked what I wanted
> him
> > > to
> > > > > do. Well... supply me the right one, Right??. Again, he informed
> me
> > > this
> > > > > was the right one and he could give me a refund upon returning it to
> > > > them..
> > > > > Again, the RA#, etc. This was in February. I still don't have my
> > > credit.
> > > > > I ended up waiting for CRC to manufacture one. It fit, set gone.
> > > > > It is extremely hard to work with companies with bad attitudes.
> > > > > Daryl
> > > > > Daryl's TV
> > > > > 3310 Dyer St.
> > > > > El Paso, TX 79930
> > > > > 915-565-9184
> > > > > 915-564-1024 Fax
> > > > > dthunhurst@xxxxxxx
> > > > > http://dynacomp.freeyellow.com
> > > > >
> > > > > -----Original Message-----
> > > > > From: repair1 <repair1@xxxxxxxxxxxxx>
> > > > > To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
> > > > > Date: Wednesday, June 25, 2003 10:42 AM
> > > > > Subject: [TechAssist] Re: ASTI HV Block
> > > > >
> > > > >
> > > > > >I quit buying from asti several years ago, first of all the tech
> or
> > > > > >whatever scott was, had the personality of a wet dish rag, was
> > > arrogant
> > > > > and
> > > > > >extremely condescending , totaly different from Henry who I thought
> > > owned
> > > > > >company, It started back when the oem rca splitter was nla, this
> > scott
> > > > > >fellow told me that he had 2 beta test samples, he would ship me
> > one,
> > > > no,
> > > > > >it was not free, as a matter of fact I paid $80 for it, a few weeks
> > > later
> > > > > >they were selling them for about $30 , I called to complain, and
> the
> > > > > >response was feel lucky I got one, well, I tried them one more
> time,
> > I
> > > > > >ordered an aftermarket fly for zenith projo, (I had picked unit
> > up,was
> > > 70
> > > > > >mile round trip), it lasted 1 hour, I ordered another one, same
> > thing,
> > > so
> > > > I
> > > > > >called and spoke to scott, He promptly informed me that there had
> to
> > be
> > > > > >something wrong with set and that I probably did not understand the
> > > > basics
> > > > > >of flyback scan system, and that I was only one to complain, they
> > > > refunded
> > > > > >my money, I ordered one from crc, it worked, AND I HAVE NEVER, NOR
> > > SHALL
> > > > I
> > > > > >EVER ORDER ANYTHING FROM ASTI.!!!!!
> > > > > >
> > > > > >charles betzler
> > > > > >Best Electronics
> > > > > >repair1@xxxxxxxxxxxxx
> > > > > >----- Original Message -----
> > > > > >From: "techforce" <techforce@xxxxxxxxxxxx>
> > > > > >To: <techassist@xxxxxxxxxxxxx>
> > > > > >Sent: Wednesday, June 25, 2003 10:37 AM
> > > > > >Subject: [TechAssist] ASTI HV Block
> > > > > >
> > > > > >
> > > > > >> A While ago I got an HV Block from ASTI Magnetics in NJ. Its a
> Sub
> > > for
> > > > a
> > > > > >> Hitachi Part Which is NLA. OEM No: 173494.
> > > > > >>
> > > > > >> The Shop I got it for says the Following:
> > > > > >>
> > > > > >> "After I put in the part it worked O.K., but a week later I
> started
> > > > > >> having trouble with the power supply shutting down. You could
> turn
> > on
> > > > the
> > > > > >> set cold and it would work for about 20 minutes and than suddenly
> > > shut
> > > > > >> down, and than sometimes about 30 minutes later it would start
> back
> > > up
> > > > > >> again etc. I don't know if it is a problem with this part or
> > > something
> > > > > >> else, I haven't really had a chance to get back to it and check
> it
> > > > out."
> > > > > >>
> > > > > >> I am awaiting the Model Number / chassis Number of the Set to see
> > if
> > > > this
> > > > > >> symptom is common , but was wondering if anyone here thinks the
> HV
> > > > Block
> > > > > >> would be causing this? Or if anyone else has bought generics from
> > > them,
> > > > > >and
> > > > > >> have comments to share?
> > > > > >>
> > > > > >> I basicly stopped ordering from ASTI because of VERY Poor
> Customer
> > > > > Service
> > > > > >&
> > > > > >> an Attitute from the guy who answers calls. I know from another
> > Group
> > > > > >there
> > > > > >> have been problems with some Flybacks they sell for monitors, but
> > if
> > > > ALL
> > > > > >> their products are junk, I dont see how they can remain in
> > > operation.
> > > > > >>
> > > > > >> Steve Hearns
> > > > > >> Technotronic Dimensions, NY (USA)
> > > > > >> 1-877-817-9885 (Voice / Fax US Only)
> > > > > >> WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > > > >>
> > > > > >>
> > > > >
> > > >
> > >
> >
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--
Doug Keller "Learn from the mistakes of others,
Wis-Kel Electronics because you won't live long enough
101 Freeland Ave. to make them all yourself"
Terra Alta, WV
USA 26764
dek@xxxxxxxxxx
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