-=PCTechTalk=- Re: First Experience With The Geek Squad

  • From: "~OoO~" <SirTroth@xxxxxxxxxxx>
  • To: <pctechtalk@xxxxxxxxxxxxx>
  • Date: Fri, 2 May 2008 21:04:34 -0400

Its what separates "us" from "them". We are most definitely not on their
level (the Geek Squad, Fire Dog, etc).  Its OH SO LOW down there, and I
prefer the air up here on OUR level!
:o)



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~ SirTroth
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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=A0

-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Gman
Sent: Friday, May 02, 2008 6:15 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=3DPCTechTalk=3D- Re: First Experience With The Geek Squad

SirT,
    Your approach is a perfect example of true "customer" service.  What =

these big shops do should only be called "computer" service.

    I try to make sure everyone I service knows that I collect discarded =

(but still working) parts, peripherals and systems for recycling.  I =
then=20
break up most of the systems, download drivers for every OS that can =
support

each part (the driver files then go onto my portable USB drive and a=20
separate CD I take with me on calls) and then I use them as free =
emergency=20
replacement parts for all of my customers.  Of course, the individual =
reused

parts go to someone else most of the time.  But I had one experience =
where=20
someone's newer system had an onboard sound chip that went bad.  While =
we=20
waited almost two weeks for the arrival of a replacement mainboard, I=20
dropped in the cheap PCI sound card that came from her old system, =
installed

drivers for it and left her still able to use her headset to talk online =

with her son (he lives in AZ and had just produced her first grandbaby=20
:O)   ).  I refused to charge her for this call and she was thrilled =
that=20
she wouldn't lose that connection at such a critical time (turns out he =
was=20
really in need of her guidance).  She then turned speechless when I told =
her

that it was her own recycled card that saved the day.  This wonderful =
woman=20
proceeded to force my number into the hands of many of her friends and=20
relatives.  I don't know how many new customers I 'inherited' from that =
one=20
call, but I can tell you it was significant.  There is simply NO =
substitute=20
for quality "customer" service and treating people with the respect that =

they deserve.

Peace,
G

"The only dumb questions are the ones we fail to ask!"

----- Original Message -----=20
From: "~OoO~" <SirTroth@xxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Friday, May 02, 2008 11:18 AM
Subject: -=3DPCTechTalk=3D- Re: First Experience With The Geek Squad


> Here's where a simple thing like this, if a lot of these "big =
companies" =3D
> had
> a clue, would get them MORE business.=3D20
>
> I do computer service and repair as my second job. I do onsite =
service, =3D
> as
> well as "pick-up and drop-off". I make absolutely sure that my rates =
are
> lower than the 4 local shops here in the area, as well as the Geek =3D
> Squad,
> Fire Dog, and all the other morons (well, most are morons, some are =
just
> really trying their best).
>
> Anyways... in a case like yours... if I were ever to walk into a =
house, =3D
> and
> the problem they've called about was something as simple as that, I'd =
=3D
> adjust
> it, thank them for calling me, and say, "Have a nice day." Wouldn't =
=3D
> charge.
> I'd eat the cost of the time and gas. You can be absolutely sure that =
=3D
> not
> only have I secured my future business with this customer, but he will =
=3D
> most
> certainly recommend me to at least one other person. Imagine how much
> business Geek Squad would make if they excelled at "customer service". =
=3D
> Yes,
> they make a lot of business, but imagine how much MORE business they'd =
=3D
> make.
>
> They never learn.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> ~ SirTroth=20


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