Its what separates "us" from "them". We are most definitely not on their level (the Geek Squad, Fire Dog, etc). Its OH SO LOW down there, and I prefer the air up here on OUR level! :o) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~ SirTroth ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~ ICQ: 1717439 ~ YAHOO: SirTroth ~ SKYPE: SirTroth ~ XFIRE: SirTroth ~ AIM/AOL: SirTrothX ~ http://ut2004.sirtroth.com ~ MSN: SirTroth@xxxxxxxxxxx (For MSN Chat) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ =A0 -----Original Message----- From: pctechtalk-bounce@xxxxxxxxxxxxx [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Gman Sent: Friday, May 02, 2008 6:15 PM To: pctechtalk@xxxxxxxxxxxxx Subject: -=3DPCTechTalk=3D- Re: First Experience With The Geek Squad SirT, Your approach is a perfect example of true "customer" service. What = these big shops do should only be called "computer" service. I try to make sure everyone I service knows that I collect discarded = (but still working) parts, peripherals and systems for recycling. I = then=20 break up most of the systems, download drivers for every OS that can = support each part (the driver files then go onto my portable USB drive and a=20 separate CD I take with me on calls) and then I use them as free = emergency=20 replacement parts for all of my customers. Of course, the individual = reused parts go to someone else most of the time. But I had one experience = where=20 someone's newer system had an onboard sound chip that went bad. While = we=20 waited almost two weeks for the arrival of a replacement mainboard, I=20 dropped in the cheap PCI sound card that came from her old system, = installed drivers for it and left her still able to use her headset to talk online = with her son (he lives in AZ and had just produced her first grandbaby=20 :O) ). I refused to charge her for this call and she was thrilled = that=20 she wouldn't lose that connection at such a critical time (turns out he = was=20 really in need of her guidance). She then turned speechless when I told = her that it was her own recycled card that saved the day. This wonderful = woman=20 proceeded to force my number into the hands of many of her friends and=20 relatives. I don't know how many new customers I 'inherited' from that = one=20 call, but I can tell you it was significant. There is simply NO = substitute=20 for quality "customer" service and treating people with the respect that = they deserve. Peace, G "The only dumb questions are the ones we fail to ask!" ----- Original Message -----=20 From: "~OoO~" <SirTroth@xxxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Friday, May 02, 2008 11:18 AM Subject: -=3DPCTechTalk=3D- Re: First Experience With The Geek Squad > Here's where a simple thing like this, if a lot of these "big = companies" =3D > had > a clue, would get them MORE business.=3D20 > > I do computer service and repair as my second job. I do onsite = service, =3D > as > well as "pick-up and drop-off". I make absolutely sure that my rates = are > lower than the 4 local shops here in the area, as well as the Geek =3D > Squad, > Fire Dog, and all the other morons (well, most are morons, some are = just > really trying their best). > > Anyways... in a case like yours... if I were ever to walk into a = house, =3D > and > the problem they've called about was something as simple as that, I'd = =3D > adjust > it, thank them for calling me, and say, "Have a nice day." Wouldn't = =3D > charge. > I'd eat the cost of the time and gas. You can be absolutely sure that = =3D > not > only have I secured my future business with this customer, but he will = =3D > most > certainly recommend me to at least one other person. Imagine how much > business Geek Squad would make if they excelled at "customer service". = =3D > Yes, > they make a lot of business, but imagine how much MORE business they'd = =3D > make. > > They never learn. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > ~ SirTroth=20 --------------------------------------------------------------- Please remember to trim your replies (including this sentence and = everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx --------------------------------------------------------------- __________ Information from ESET NOD32 Antivirus, version of virus = signature database 3071 (20080502) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com =20 __________ Information from ESET NOD32 Antivirus, version of virus = signature database 3071 (20080502) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com =20 =20 __________ Information from ESET NOD32 Antivirus, version of virus = signature database 3071 (20080502) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com =20 --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. 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