-=PCTechTalk=- Re: First Experience With The Geek Squad
- From: "Tech Rose - LoveBytes" <TechRose@xxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sat, 3 May 2008 18:32:26 -0700
Maybe we could all chip in and get you to the US...and then fly you from
city to city for help...and pay you with room and board and sightseeing...
I am in Las Vegas!
Rose
----- Original Message -----
From: "Lilian" <lilian.oswaldocruz@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Do you do international house calls??? <VBG>
Regards
Lil
----- Original Message -----
From: "~OoO~" <SirTroth@xxxxxxxxxxx>
> Here's where a simple thing like this, if a lot of these "big companies" =
> had
> a clue, would get them MORE business.=20
>
> I do computer service and repair as my second job. I do onsite service, =
> as
> well as "pick-up and drop-off". I make absolutely sure that my rates are
> lower than the 4 local shops here in the area, as well as the Geek =
> Squad,
> Fire Dog, and all the other morons (well, most are morons, some are just
> really trying their best).
>
> Anyways... in a case like yours... if I were ever to walk into a house, =
> and
> the problem they've called about was something as simple as that, I'd =
> adjust
> it, thank them for calling me, and say, "Have a nice day." Wouldn't =
> charge.
> I'd eat the cost of the time and gas. You can be absolutely sure that =
> not
> only have I secured my future business with this customer, but he will =
> most
> certainly recommend me to at least one other person. Imagine how much
> business Geek Squad would make if they excelled at "customer service". =
> Yes,
> they make a lot of business, but imagine how much MORE business they'd =
> make.
They never learn.
SirTroth
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
> From: pctechtalk-bounce@xxxxxxxxxxxxx
> [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Suzanne Dunlap
> You've all heard about my problems with getting my Dell computer =
> replaced.
> I thought you'd enjoy this story about my first experience using The =
> Geek
> Squad from Best Buy, where we bought a HP computer several days ago.
> My husband has been complaining about the 19" widescreen monitor not =
> looking
> right - it was kind of elongated The blue circles with the "back" and
> "forward" arrows were oval instead of round. I kept telling him to read =
> the
> Help section and see if he could find the answer, but he's a typical man =
> -
> can't ask for directions! Finally I called The Geek Squad at Best Buy =
> to
> ask them about it. They gave me an 800 number to call - I called it, =
> talked
> to one tech and he said he'd transfer me to a different dept. Same =
> thing
> with that tech - she said I had to start with the "Mission Control"
> department so they could set up my "new account". When I explained the
> problem to this last girl, she said that a tech could remotely make this
> adjustment for
> me for a charge of $49! I told her no way - I just wanted the tech to =
> walk
> me through the adjustment and I'd do it myself! Well, she said that =
> also
> would cost me $49 - I came close to really losing my temper after what =
> I've
> been through with Dell support the last few weeks! I asked her just =
> what
> the heck we had paid for with the 3-year warranty that we bought. She =
> said
> it covered hardware, power surges, etc. but not software problems. I =
> got so
> mad I just told her to forget it and
> called Best Buy again and this time talked to a salesman and explained =
> what
> was going on. He told me he'd transfer me to the in-store Geek Squad =
> again
> and when I explained everything to the tech that I talked to, he
> reluctantly told me that all I had to do was change the resolution to =
> 1440 x
> 900 - the resolution it was set at was for a square monitor! Can you
> believe those jerks - oops, I mean Geeks, would not even tell me this =
> little
> tip without charging me $49! I think maybe we've jumped out of the =
> frying
> pan into the fire - Dell might not be so bad after all! Evidently, the =
> Geek
> Squad doesn't do the diagnostics over the phone like Dell does. You =
> have to
> take the computer to them, I guess, and they fix it in the store. That's
> okay if it's a hardware problem, but I've called Dell lots of times and =
> had
> minor problems fixed right over the phone. Just another rip-off, it =
> looks
> like!
>
> Also, I've been using Vista since Monday and I don't find it hard to use =
> at
> all. I was so worried because I'd heard so many negative remarks about =
> it.
> I don't see that much of a difference, but I probably don't use it for =
> the
> same purposes that you advanced computer experts do.
>
> Next week I should be getting my Dell replacement computer - I'm curious =
> to
> see if it is going to have everything on it that my old one did, =
> including
> the floppy drive that I need for my machine embroidery system. The tech =
> I
> talked to said it would have the same specs as my old one, so we'll have =
> to
> wait and see.
>
> Sue in Bridgeport, Mi.
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