-=PCTechTalk=- First Experience With The Geek Squad
- From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Fri, 2 May 2008 11:01:07 -0400
You've all heard about my problems with getting my Dell computer replaced.
I thought you'd enjoy this story about my first experience using The Geek
Squad from Best Buy, where we bought a HP computer several days ago.
My husband has been complaining about the 19" widescreen monitor not looking
right - it was kind of elongated The blue circles with the "back" and
"forward" arrows were oval instead of round. I kept telling him to read the
Help section and see if he could find the answer, but he's a typical man -
can't ask for directions! Finally I called The Geek Squad at Best Buy to
ask them about it. They gave me an 800 number to call - I called it, talked
to one tech and he said he'd transfer me to a different dept. Same thing
with that tech - she said I had to start with the "Mission Control"
department so they could set up my "new account". When I explained the
problem to this last girl, she said that a tech could remotely make this
adjustment for
me for a charge of $49! I told her no way - I just wanted the tech to walk
me through the adjustment and I'd do it myself! Well, she said that also
would cost me $49 - I came close to really losing my temper after what I've
been through with Dell support the last few weeks! I asked her just what
the heck we had paid for with the 3-year warranty that we bought. She said
it covered hardware, power surges, etc. but not software problems. I got so
mad I just told her to forget it and
called Best Buy again and this time talked to a salesman and explained what
was going on. He told me he'd transfer me to the in-store Geek Squad again
and when I explained everything to the tech that I talked to, he
reluctantly told me that all I had to do was change the resolution to 1440 x
900 - the resolution it was set at was for a square monitor! Can you
believe those jerks - oops, I mean Geeks, would not even tell me this little
tip without charging me $49! I think maybe we've jumped out of the frying
pan into the fire - Dell might not be so bad after all! Evidently, the Geek
Squad doesn't do the diagnostics over the phone like Dell does. You have to
take the computer to them, I guess, and they fix it in the store. That's
okay if it's a hardware problem, but I've called Dell lots of times and had
minor problems fixed right over the phone. Just another rip-off, it looks
like!
Also, I've been using Vista since Monday and I don't find it hard to use at
all. I was so worried because I'd heard so many negative remarks about it.
I don't see that much of a difference, but I probably don't use it for the
same purposes that you advanced computer experts do.
Next week I should be getting my Dell replacement computer - I'm curious to
see if it is going to have everything on it that my old one did, including
the floppy drive that I need for my machine embroidery system. The tech I
talked to said it would have the same specs as my old one, so we'll have to
wait and see.
Sue in Bridgeport, Mi.
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