Troth, That's the same way I am at work. You woul;d not believe the amount of time I spend doing tech support work for Wal-Mart customers that may or may not have purchased the problem product at Wal-mart. It builds good will and complimentary letters to the president of the company. Lots of customers that know me don't buy unless I am there to help them make a good choice. Wally will miss me when I quit and go somewhere else. Don ----- Original Message ----- From: "~OoO~" <SirTroth@xxxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Friday, May 02, 2008 11:18 AM Subject: -=PCTechTalk=- Re: First Experience With The Geek Squad > Here's where a simple thing like this, if a lot of these "big companies" = > had > a clue, would get them MORE business.=20 > > I do computer service and repair as my second job. I do onsite service, = > as > well as "pick-up and drop-off". I make absolutely sure that my rates are > lower than the 4 local shops here in the area, as well as the Geek = > Squad, > Fire Dog, and all the other morons (well, most are morons, some are just > really trying their best). > > Anyways... in a case like yours... if I were ever to walk into a house, = > and > the problem they've called about was something as simple as that, I'd = > adjust > it, thank them for calling me, and say, "Have a nice day." Wouldn't = > charge. > I'd eat the cost of the time and gas. You can be absolutely sure that = > not > only have I secured my future business with this customer, but he will = > most > certainly recommend me to at least one other person. Imagine how much > business Geek Squad would make if they excelled at "customer service". = > Yes, > they make a lot of business, but imagine how much MORE business they'd = > make. > > They never learn. --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx ---------------------------------------------------------------