-=PCTechTalk=- Re: First Experience With The Geek Squad

Sue, I have followed your saga with great interest and continue to await the 
arrival of your new Dell.  I guess I have been pretty fortunate overall, in 
that I have used e-mail to get answers to problems with HP, Epson, or 
whoever.  Usually get a detailed step by step response for fixing it.  I 
don't like to use the phone and resort to that only if my PC is totally 
inoperable.
I might add that I nearly panicked when my e-mails were bouncing and I had 
trouble getting to G-Man on the list to help me out!  That turned out to be 
a problem with my ISP and I did have to make a phone call or two to him.
This is the first I have heard of the Geek Squad.
Sandi

----- Original Message ----- 
From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Friday, May 02, 2008 10:01 AM
Subject: -=PCTechTalk=- First Experience With The Geek Squad


> You've all heard about my problems with getting my Dell computer replaced.
> I thought you'd enjoy this story about my first experience using The Geek
> Squad from Best Buy, where we bought a HP computer several days ago.
> My husband has been complaining about the 19" widescreen monitor not 
> looking
> right - it was kind of elongated The blue circles with the "back" and
> "forward" arrows were oval instead of round.  I kept telling him to read 
> the
> Help section and see if he could find the answer, but he's a typical man -
> can't ask for directions!  Finally I called The Geek Squad at Best Buy to
> ask them about it.  They gave me an 800 number to call - I called it, 
> talked
> to one tech and he said he'd transfer me to a different dept.  Same thing
> with that tech - she said I had to start with the "Mission Control"
> department so they could set up my "new account".  When I explained the
> problem to this last girl, she said that a tech could remotely make this
> adjustment for
> me for a charge of $49!  I told her no way - I just wanted the tech to 
> walk
> me through the adjustment and I'd do it myself!  Well, she said that also
> would cost me $49 - I came close to really losing my temper after what 
> I've
> been through with Dell support the last few weeks!  I asked her just what
> the heck we had paid for with the 3-year warranty that we bought.  She 
> said
> it covered hardware, power surges, etc. but not software problems.  I got 
> so
> mad I just told her to forget it and
> called Best Buy again and this time talked to a salesman and explained 
> what
> was going on.  He told me he'd transfer me to the in-store Geek Squad 
> again
> and when I explained everything to the tech that I talked to, he
> reluctantly told me that all I had to do was change the resolution to 1440 
> x
> 900 - the resolution it was set at was for a square monitor!  Can you
> believe those jerks - oops, I mean Geeks, would not even tell me this 
> little
> tip without charging me $49!  I think maybe we've jumped out of the frying
> pan into the fire - Dell might not be so bad after all!  Evidently, the 
> Geek
> Squad doesn't do the diagnostics over the phone like Dell does.  You have 
> to
> take the computer to them, I guess, and they fix it in the store. That's
> okay if it's a hardware problem, but I've called Dell lots of times and 
> had
> minor problems fixed right over the phone.  Just another rip-off, it looks
> like!
>
> Also, I've been using Vista since Monday and I don't find it hard to use 
> at
> all.  I was so worried because I'd heard so many negative remarks about 
> it.
> I don't see that much of a difference, but I probably don't use it for the
> same purposes that you advanced computer experts do.
>
> Next week I should be getting my Dell replacement computer - I'm curious 
> to
> see if it is going to have everything on it that my old one did, including
> the floppy drive that I need for my machine embroidery system.  The tech I
> talked to said it would have the same specs as my old one, so we'll have 
> to
> wait and see.
>
> Sue in Bridgeport, Mi.
>
>
>
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