-=PCTechTalk=- Re: First Experience With The Geek Squad
- From: "Sandi Beach" <sandib2@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Fri, 2 May 2008 10:57:57 -0500
Sue, I have followed your saga with great interest and continue to await the
arrival of your new Dell. I guess I have been pretty fortunate overall, in
that I have used e-mail to get answers to problems with HP, Epson, or
whoever. Usually get a detailed step by step response for fixing it. I
don't like to use the phone and resort to that only if my PC is totally
inoperable.
I might add that I nearly panicked when my e-mails were bouncing and I had
trouble getting to G-Man on the list to help me out! That turned out to be
a problem with my ISP and I did have to make a phone call or two to him.
This is the first I have heard of the Geek Squad.
Sandi
----- Original Message -----
From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Friday, May 02, 2008 10:01 AM
Subject: -=PCTechTalk=- First Experience With The Geek Squad
> You've all heard about my problems with getting my Dell computer replaced.
> I thought you'd enjoy this story about my first experience using The Geek
> Squad from Best Buy, where we bought a HP computer several days ago.
> My husband has been complaining about the 19" widescreen monitor not
> looking
> right - it was kind of elongated The blue circles with the "back" and
> "forward" arrows were oval instead of round. I kept telling him to read
> the
> Help section and see if he could find the answer, but he's a typical man -
> can't ask for directions! Finally I called The Geek Squad at Best Buy to
> ask them about it. They gave me an 800 number to call - I called it,
> talked
> to one tech and he said he'd transfer me to a different dept. Same thing
> with that tech - she said I had to start with the "Mission Control"
> department so they could set up my "new account". When I explained the
> problem to this last girl, she said that a tech could remotely make this
> adjustment for
> me for a charge of $49! I told her no way - I just wanted the tech to
> walk
> me through the adjustment and I'd do it myself! Well, she said that also
> would cost me $49 - I came close to really losing my temper after what
> I've
> been through with Dell support the last few weeks! I asked her just what
> the heck we had paid for with the 3-year warranty that we bought. She
> said
> it covered hardware, power surges, etc. but not software problems. I got
> so
> mad I just told her to forget it and
> called Best Buy again and this time talked to a salesman and explained
> what
> was going on. He told me he'd transfer me to the in-store Geek Squad
> again
> and when I explained everything to the tech that I talked to, he
> reluctantly told me that all I had to do was change the resolution to 1440
> x
> 900 - the resolution it was set at was for a square monitor! Can you
> believe those jerks - oops, I mean Geeks, would not even tell me this
> little
> tip without charging me $49! I think maybe we've jumped out of the frying
> pan into the fire - Dell might not be so bad after all! Evidently, the
> Geek
> Squad doesn't do the diagnostics over the phone like Dell does. You have
> to
> take the computer to them, I guess, and they fix it in the store. That's
> okay if it's a hardware problem, but I've called Dell lots of times and
> had
> minor problems fixed right over the phone. Just another rip-off, it looks
> like!
>
> Also, I've been using Vista since Monday and I don't find it hard to use
> at
> all. I was so worried because I'd heard so many negative remarks about
> it.
> I don't see that much of a difference, but I probably don't use it for the
> same purposes that you advanced computer experts do.
>
> Next week I should be getting my Dell replacement computer - I'm curious
> to
> see if it is going to have everything on it that my old one did, including
> the floppy drive that I need for my machine embroidery system. The tech I
> talked to said it would have the same specs as my old one, so we'll have
> to
> wait and see.
>
> Sue in Bridgeport, Mi.
>
>
>
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