-=PCTechTalk=- Re: First Experience With The Geek Squad

Here's where a simple thing like this, if a lot of these "big companies" =
had
a clue, would get them MORE business.=20

I do computer service and repair as my second job. I do onsite service, =
as
well as "pick-up and drop-off". I make absolutely sure that my rates are
lower than the 4 local shops here in the area, as well as the Geek =
Squad,
Fire Dog, and all the other morons (well, most are morons, some are just
really trying their best).

Anyways... in a case like yours... if I were ever to walk into a house, =
and
the problem they've called about was something as simple as that, I'd =
adjust
it, thank them for calling me, and say, "Have a nice day." Wouldn't =
charge.
I'd eat the cost of the time and gas. You can be absolutely sure that =
not
only have I secured my future business with this customer, but he will =
most
certainly recommend me to at least one other person. Imagine how much
business Geek Squad would make if they excelled at "customer service". =
Yes,
they make a lot of business, but imagine how much MORE business they'd =
make.

They never learn.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~ SirTroth
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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=A0

-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Suzanne Dunlap
Sent: Friday, May 02, 2008 11:01 AM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=3DPCTechTalk=3D- First Experience With The Geek Squad

You've all heard about my problems with getting my Dell computer =
replaced.
I thought you'd enjoy this story about my first experience using The =
Geek
Squad from Best Buy, where we bought a HP computer several days ago.
My husband has been complaining about the 19" widescreen monitor not =
looking
right - it was kind of elongated The blue circles with the "back" and
"forward" arrows were oval instead of round.  I kept telling him to read =
the
Help section and see if he could find the answer, but he's a typical man =
-
can't ask for directions!  Finally I called The Geek Squad at Best Buy =
to
ask them about it.  They gave me an 800 number to call - I called it, =
talked
to one tech and he said he'd transfer me to a different dept.  Same =
thing
with that tech - she said I had to start with the "Mission Control"
department so they could set up my "new account".  When I explained the
problem to this last girl, she said that a tech could remotely make this
adjustment for
me for a charge of $49!  I told her no way - I just wanted the tech to =
walk
me through the adjustment and I'd do it myself!  Well, she said that =
also
would cost me $49 - I came close to really losing my temper after what =
I've
been through with Dell support the last few weeks!  I asked her just =
what
the heck we had paid for with the 3-year warranty that we bought.  She =
said
it covered hardware, power surges, etc. but not software problems.  I =
got so
mad I just told her to forget it and
called Best Buy again and this time talked to a salesman and explained =
what
was going on.  He told me he'd transfer me to the in-store Geek Squad =
again
and when I explained everything to the tech that I talked to, he
reluctantly told me that all I had to do was change the resolution to =
1440 x
900 - the resolution it was set at was for a square monitor!  Can you
believe those jerks - oops, I mean Geeks, would not even tell me this =
little
tip without charging me $49!  I think maybe we've jumped out of the =
frying
pan into the fire - Dell might not be so bad after all!  Evidently, the =
Geek
Squad doesn't do the diagnostics over the phone like Dell does.  You =
have to
take the computer to them, I guess, and they fix it in the store. That's
okay if it's a hardware problem, but I've called Dell lots of times and =
had
minor problems fixed right over the phone.  Just another rip-off, it =
looks
like!

Also, I've been using Vista since Monday and I don't find it hard to use =
at
all.  I was so worried because I'd heard so many negative remarks about =
it.
I don't see that much of a difference, but I probably don't use it for =
the
same purposes that you advanced computer experts do.

Next week I should be getting my Dell replacement computer - I'm curious =
to
see if it is going to have everything on it that my old one did, =
including
the floppy drive that I need for my machine embroidery system.  The tech =
I
talked to said it would have the same specs as my old one, so we'll have =
to
wait and see.

Sue in Bridgeport, Mi.



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