-=PCTechTalk=- Re: First Experience With The Geek Squad
- From: "suzanne" <lailoken@xxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Fri, 2 May 2008 19:29:19 -0500
hey Sue, I am not at all surprised by your experience with geek squad. a
co-worker came to me with her Mom's computer, saying that they [geek squad &
best buy] told her that the pc was a goner and sold her a new one. all she
wanted was her files off of her hard drive, to which the said that her hard
drive was gone... not so... I was able to pull off her files with no
problem.
as with both Gman and SirTroth, I give alot of my services away when the
problem is a simple fix and also always follow up with my customers [both
work related and side jobs] to be sure that they are satisfied with the work
performed as well as to see if they have any questions. it's not time
consuming and leaves a good impression... which most of these big companies
do not! I just don't get it...
keep us updated with your new Dell... I'm very interested in what happens!
~s
----- Original Message -----
From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Friday, May 02, 2008 10:01 AM
Subject: -=PCTechTalk=- First Experience With The Geek Squad
> You've all heard about my problems with getting my Dell computer replaced.
> I thought you'd enjoy this story about my first experience using The Geek
> Squad from Best Buy, where we bought a HP computer several days ago.
> My husband has been complaining about the 19" widescreen monitor not
> looking
> right - it was kind of elongated The blue circles with the "back" and
> "forward" arrows were oval instead of round. I kept telling him to read
> the
> Help section and see if he could find the answer, but he's a typical man -
> can't ask for directions! Finally I called The Geek Squad at Best Buy to
> ask them about it. They gave me an 800 number to call - I called it,
> talked
> to one tech and he said he'd transfer me to a different dept. Same thing
> with that tech - she said I had to start with the "Mission Control"
> department so they could set up my "new account". When I explained the
> problem to this last girl, she said that a tech could remotely make this
> adjustment for
> me for a charge of $49! I told her no way - I just wanted the tech to
> walk
> me through the adjustment and I'd do it myself!
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