-=PCTechTalk=- Re: First Experience With The Geek Squad
- From: "Sandi Beach" <sandib2@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sat, 3 May 2008 08:47:44 -0500
Wow!!! Sometimes good deeds are rewarded (and rewarding) And I thought no
good deed went unpunished!
Sandi
----- Original Message -----
From: "George Imrie" <g.imrie@xxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Saturday, May 03, 2008 2:29 AM
Subject: -=PCTechTalk=- Re: First Experience With The Geek Squad
> Gman/SirT
>
> I couldn't agree more. Back in the day (when I was fit and able to do so)
> I
> ran a small software-based IT Consultancy. The number of times I was able
> to
> rescue folks systems and get them back up and working at no cost (simply
> by
> recycling and reusing material they already had) was unbelievable--but
> you'd
> have thought that I was performing some sort of miracle. As to the
> licensing, I found that most of the bigger companies were perfectly
> willing
> to relicence already existing customers on new equipment without any
> problem, so long as they could understand exactly WHY the licence was
> being
> relifed.
> In one particularly notable incident, I travelled about 250 miles in
> response to a panic midnight phone call. When I got there, I found that
> the
> client's three year old son had been "helping" daddy and had inadvertantly
> wiped the licence details for a particularly sensitive database. I
> reinstalled the application and then phoned the company concerned to
> reinstate his licence details. The company not only relifed his
> installation, but then in the course of the conversation asked me how
> often
> this sort of work was necessary. When I replied that I had never been
> busier, I was placed onto their "preferred" retailer lists and rec'd
> install
> discs for their complete range of software through the post. When the
> client's company heard what had been done, I was then also put on contract
> with them as their company troubleshooter.
> If I tell you that, some 18 years later, I'm still in contact with both
> companies and now get any/all problems referred to me for actioning (even
> tho through illhealth I can no longer do the job myself), it shows what is
> possible. And by the way, the software company placed me on monthly
> retainer
> at that time, and have continued the contract by default ever since. One
> of
> the best telephone calls I've ever received!!!
> So yes, sometimes working for no perceieved reward can have unintentional
> consequences.
>
> Geo. Imrie
>
>
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