this is what Charter gave me. I think it's the service. I don't understand "do I have a router currently?" Smokey Mt Frank In a message dated 11/26/2012 10:36:48 A.M. Eastern Standard Time, chris@xxxxxxxxxxxxxxxxx writes: According to the Motorola website that modem is capable of up to 38 Mbps, so your modem should be fine. It is either the package is capped at 10Mbps or your router is slowing it down... or do you have a router currently?