[duxuser] Re: Braille Bills
- From: "Pat Seed" <patatips@xxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Wed, 17 Sep 2008 10:22:51 -0400
Hi George and Terri,
George, your message was worded extremely well, your plan of addressing the
issues is great, and I totally agree.
Terri, I also receive some Braille bills. I have experienced your problem, even
so far as lines that are supposed to start with specific information are
inconsistent starting, and ends of lines of information are nowhere to be found.
Thanks.
Pat Seed
patatips@xxxxxxxxxxx
----- Original Message -----
From: George Bell
To: duxuser@xxxxxxxxxxxxx
Sent: Wednesday, September 17, 2008 4:48 AM
Subject: [duxuser] Re: Braille Bills
Hi Terri,
The other moderators may not agree, but personally speaking,
I consider the topic of "good quality braille" one worth
pursuing.
If a braille utility bill system is set up properly, by its
very nature, it should produce braille which is at least
acceptable.
My take over here in the UK would be to write to the Public
Relations department of company who sent you the bill,
tactfully pointing out specific errors in the translation,
such as the incorrect translation of e-mail and web
addresses, and suggest that perhaps their braille
translation software may be out of date.
Mention that there are also some issues of a technical,
braille specific nature, which you would be happy to explain
to someone with a knowledge of braille.
But don't get too technical as the first reader of your
letter will be unlikely to even know what braille is, never
mind what the mistakes mean to the braille reader.
Finally, thank them for making the effort to produce and
express your sincere appreciation of same, offering further
help if they wish to contact you.
In nine out of ten cases where I've seen this done over
here, it has usually resulted in steps being taken to
correct the problems.
You are after all a customer, and can take your business
elsewhere. They don't want to loose paying customers.
George.
-----Original Message-----
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Terri
Pannett
Sent: 17 September 2008 02:50
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: Braille Bills
Hi, Mike and List,
If I knew who brailled the bills, I'd like to communicate
with them directly
about their mistakes.
The bills were brailled by two different people or agencies.
One was
brailled on 8.5 by 11 paper embossed single-sided. It was
in textbook
format. They missed surrounding some of the the computereze
with the codes.
There was 20 pages of loose paper.
The second bill was worse. It was brailled on 11 by 11.5
paper with braille
page numbers at the bottom and no print page numbers were
included. Some of
the braille was contracted, some wasn't, and computer
braille codes were
omitted from web sites and email addresses. It was embossed
on both sides
of the paper and the seven sheets were stapled together too
close to the
braille making some of the dots on one page unreadable.
There were probably more errors, but I'd better quit before
I get into
trouble with the moderator.
Terri Amateur Radio call sign KF6CA.
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