[amayausers] Re: Lemon
- From: "Russell Silva" <russell@xxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Tue, 26 Sep 2006 13:45:04 -0400
There are three sides to every story, Anand's side, Melco's side and what is
really happening, we have not heard Melco's side of the story, so I don't
think anyone should judge whether or not Melco is right or wrong on this
issue.
Russell
----- Original Message -----
From: "Kushnerick" <bkushner@xxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Tuesday, September 26, 2006 1:41 PM
Subject: [amayausers] Re: Lemon
> Absolutely agree Don.
>
> We all know that any brand of machine can have problems and/or a lemon.
> The big factor in this whole issue of customer satisfaction is "service"
> [regardless of machine brand] and in all honesty, I don't think Anand
> has received the service he deserves.
>
> Neither of us are Amaya owners [unless you bought one lately] but I
> think the majority of Amaya owners have been satisfied with Melco
> service, so I'm a little surprised that Anand's problems have not been
> properly addressed.
>
> Bob
>
> .
>
> Don Hanson wrote:
>
>>Anand,
>>
>>I could be wrong, but it sounds like your local distributor is the primary
>>problem. It seems that they are not competent to solve your problem,
>>despite
>>repeated attempts. Telling you that your problem would be fixed if you
>>sign
>>a non-disclosure, seems more like a small company tactic. Had your problem
>>been solved in the first several attempts, there would be nothing to
>>"non-disclose"! Hopefully Melco corporate can figure out how to get you
>>the
>>competent service that you deserve. Anyone in business knows that problems
>>happen. It's not the problem that creates the lasting impression, but how
>>well or poorly the problem is taken care of. Clearly, the lasting
>>impression
>>that you have is that the problems are not being solved.
>>
>>Don
>>
>>
>>
>
>
>
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