Absolutely agree Don. We all know that any brand of machine can have problems and/or a lemon. The big factor in this whole issue of customer satisfaction is "service" [regardless of machine brand] and in all honesty, I don't think Anand has received the service he deserves. Neither of us are Amaya owners [unless you bought one lately] but I think the majority of Amaya owners have been satisfied with Melco service, so I'm a little surprised that Anand's problems have not been properly addressed. Bob . Don Hanson wrote: >Anand, > >I could be wrong, but it sounds like your local distributor is the primary >problem. It seems that they are not competent to solve your problem, despite >repeated attempts. Telling you that your problem would be fixed if you sign >a non-disclosure, seems more like a small company tactic. Had your problem >been solved in the first several attempts, there would be nothing to >"non-disclose"! Hopefully Melco corporate can figure out how to get you the >competent service that you deserve. Anyone in business knows that problems >happen. It's not the problem that creates the lasting impression, but how >well or poorly the problem is taken care of. Clearly, the lasting impression >that you have is that the problems are not being solved. > >Don > > > =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================