[amayausers] Re: Lemon

Absolutely agree Don.

We all know that any brand of machine can have problems and/or a lemon. 
The big factor in this whole issue of customer satisfaction is "service" 
[regardless of machine brand] and in all honesty, I don't think Anand 
has received the service he deserves.

Neither of us are Amaya owners [unless you bought one lately] but I 
think the majority of Amaya owners have been satisfied with Melco 
service, so I'm a little surprised that Anand's problems have not been 
properly addressed.

Bob

.

Don Hanson wrote:

>Anand,
>
>I could be wrong, but it sounds like your local distributor is the primary
>problem. It seems that they are not competent to solve your problem, despite
>repeated attempts. Telling you that your problem would be fixed if you sign
>a non-disclosure, seems more like a small company tactic. Had your problem
>been solved in the first several attempts, there would be nothing to
>"non-disclose"! Hopefully Melco corporate can figure out how to get you the
>competent service that you deserve. Anyone in business knows that problems
>happen. It's not the problem that creates the lasting impression, but how
>well or poorly the problem is taken care of. Clearly, the lasting impression
>that you have is that the problems are not being solved. 
>
>Don
>
>  
>



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