[amayausers] Re: Lemon
- From: "John Yaglenski" <john@xxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 18 Sep 2006 22:23:22 -0400
Melco.com lists all their info at http://www.melcousa.com/index.php?s=2.
Denver's # is 303-457-1234.
Instead of complaining here - I really think at this point you need to go
directly to the horses mouth and speak to the folks in Denver. If someone
isn't living up to their distribution duties, I am sure Melco Corporate will
be interested. I have found the folks there to be very reasonable and fair
even under the most frustrating of cicumstances.
Call them. Get them to call you back so it's on their dime.
Be calm and collected - and prepared to tell your story. Write it all out
if need be before your call so you don't leave anything out. Detail who you
have talked with, who listened, who didn't and what has been most
frustrating... However, don't hammer the person you end up talking to. They
are there to help. Give them a chance before loosing your cool.
Good luck.
John
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Kesavan
Sent: Monday, September 18, 2006 9:35 PM
To: Amayausers@Freelists. Org
Subject: [amayausers] Lemon
Cant get a 1800 number from Australia.
Do you have a number with a area code I can call.
The Melco Distrbutor offered me another Machine provided I paid the fregith
for the replacement. What kinda warranty is that? I want my money back
Sell me a lemon you replace it free thats what Toyota did for me years ago.
Thanks
Anand
-----Original Message-----
From: Etched In Thread [mailto:edna@xxxxxxxxxxxxxxxxxx]
Sent: Tuesday, 19 September 2006 9:19 AM
To: 'Kesavan'
Subject: try calling this person at Melco
Hi Anand, I'm so sorry to hear of your predicament. Believe me, I know
just how you feel. Try calling this person, I know you're in Australia
and he is in the US but he is a "higher-up" that can get things done.
Tell him that other embroiderers come to you for recommendations
regarding new purchases and you are unable to recommend Melco when you
are having so many problems. That should get their attention. And it's
the truth, isn't it? I know you are very active on other lists and many
people trust your opinions.
Call the Denver office 1-800-799-8313
His name is Dion, I THINK his last name is Rodriguez. But I'm sure the
person answering the phone will know who it is if you just ask for Dion.
He is the person that sent Herman to check the machine from Denver. I
live in Texas. Good luck and keep us posted.
Edna Khalifeh
Etched In Thread
www.etchedinthread.com
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