[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 23 May 2007 21:43:07 +0100
Léonie said:
"If you are given a lower level of protection against
fraud than your sighted counterparts, how are you not at a disadvantage?"
This is what the bank did say:
"Any customers that are not able to use the ACD device will be able to
continue to use memorable information to log on with. When using our
Internet Banking service you will be covered under our Online Fraud
Guarantee
as long as you've been careful, for example, by taking reasonable steps to
keep your security information safe. This guarantee would apply to your
accounts regardless of the above method you were logging on with."
So how would customer be at a disadvantage?
End of day the blind customer will be treated same as the sighted
customer as far as fraud goes.
Same as chip and signature customers.
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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