Colin said "it would only constitute a reasonable adjustment if the person receiving that adjustment was at no disadvantage compared with >others." Agreed, and that is why I said it is a reasonable adjustment, because the blind customers will not be any worse off compared to other customers. Read again what the bank said about fraud! "Your argument in defence of the bank is complete nonsense. Ask yourself, why are the banks introducing ACD?" Doesn't matter why, qhat does matter is will the blind customers be any worse off, and the answer seems to be no! Regards, Derek e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq