[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
- From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 19 May 2007 21:14:38 +0100
Derek,
This is certainly not acceptable, and frankly I'm disappointed of your
acceptance of a process which would be considered as treating blind and
visually impaired customers at a considerable disadvantage compared with
others for whom a similar reason would not apply.
The ACD process must be far more secure than what is currently available,
otherwise why would the banks be introducing it?
Any acceptance of anything less than, or at least similar to ACD would be an
admission that blind and or visually impaired customers security is far less
important. Is that how you consider your personal banking?
It is my view that complete equity with security is and has to be something
that we insist on, and perhaps even pettition the necessary banking
authorities for.
It is certainly a hypocritical stance for Lloydds TSB to take when one of
there senior directors; John Spence is a blind gentleman, who has always
previously championed access for all, on a equity ticket.
I strongly recommend that any Lloyds TsB customers start makeing their
dissatisfaction known to the head people at Lloydds TSB. Namely: Andrew
Wakerling, Tim Taylor, and John Spence
We should also be asking for support from our so called representative
institutions on this matter.
Kind regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: "access-uk" <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, May 20, 2007 8:45 PM
Subject: [access-uk] Fw: Response from Lloyds TSB re chip & pin at home
> Barry quotes bank email:
>
> "This Access Code Device (ACD) will not have any speech facilities.
>
> Any customers that are not able to use the ACD device will be able to
>
> continue to use memorable information to log on with. When using our
>
> Internet Banking service you will be covered under our Online Fraud
> Guarantee
>
> as long as you've been careful, for example, by taking reasonable steps to
>
> keep your security information safe. This guarantee would apply to your
>
> accounts regardless of the above method you were logging on with."
>
> So there you are it's what I expected an opt out,
>
> and so no problems for the blind!
>
> Everyone now happy?
>
> Regards,
>
> Derek
>
> e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
>
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