[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
- From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 23 May 2007 21:45:15 +0100
Léonie
The response I got from Lloyds TSB seemed to indicate that this was only at
the trial stage and the nature of the device to be issued hasn't yet been
finally decided. I also asked the question as to how they would determine
who their visually impaired customers were if the security device could not
be used. They didn't give any answer to that one. It seems to me that if
enough of us visually impaired customers of all banks contact our banks, we
have a chance even yet of having some influence over the nature of the
security device which is eventually used. Anything which would improve the
security of our banking is surely to be welcomed and I think that rather
than wait for some representative body making noises on our behalf, we still
have time and opportunity to let the banks know that a good number of blind
and partially sighted people use internet banking facilities and that we
need and deserve the same security coverage as everyone else. I am sure that
a workable solution can be found if enough people convince the banks of the
necessity and desirability of finding it.
Iain
----- Original Message -----
From: "Léonie Watson" <tink@xxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, May 23, 2007 9:18 PM
Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
Alexander,
If it wouldn't be too much trouble, I would be interested to hear
how you get on. I've been in touch with Lloyds via email about this, but to
date only have confirmation that the system will not be used for logging
into an online bank account, only for making online transactions.
While I'm writing this, something else occurs to me. If the bank is
happy to allow us to continue using our memorable information instead, how
will they make that work in practice?
Will we enter our memorable information via the calculator keypad of
the device? If so, will we receive specifically configured devices? If not,
what's to stop anyone using their memorable information instead of the
random pin number?
If we are supposed to enter our memorable information via the
website, what's to stop anyone else doing the same thing? Perhaps they will
issue us with specifically encoded debit/credit cards, but the response that
Barry had doesn't seem to suggest this. Equally, that would mean a major
overhaul of almost every e-commerce system used currently.
It's possible I'm missing something in terms of the practical
implementation of this system, but it's got me stumped for the moment.
Regards,
Léonie.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Alexander Shannon
Sent: 23 May 2007 12:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
Hi Dave,
I have been having some off list e-mail correspondence between myself and
Barry Hill on this subject, which will result in me sending a letter to
Lloyds Bank Head office, via my local branch,
If you do find out some more definite details regarding the software option
for the security fob the banks are wanting to introduce, please can you let
me know by contacting me off list at alexacts2v4@xxxxxxxxxxxxxx so that I
can discuss with you off list whether you are able to send me by post any
further information you receive about the software option, as if it is
possible, I wish to add this to some documentation Barry Hill is sending me
privately which I intend to take to my Local branch and send on to Lloyds
Bank's head office.
That way I may be able to make at least one bank aware that their visually
Impaired customers require them to modify their security systems, but also
give them an idea of how they may want to look into doing it.
Alexander Shannon
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