[access-uk] Re: Fw: Disabled People and Chip and Pin

Thank goodness for cash=back in supermarkets is all I can say. I never visit A. 
T. M. s these days, and certainly not alone. 

Vince.
  ----- Original Message ----- 
  From: Justin R 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Wednesday, March 29, 2006 11:22 AM
  Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin


  That I do agree with Iain.  Cash Machine's aren't quite as acceesible as they 
should be.  What does make me laugh is that the Halifax (where I bank) have 
tried to make their new machine's screen accessible by making the print large 
on screen.  To an extent, I can just about work with this.  What would have 
made it a lot easier for me to work with is, if the screens were flat and not 
the traditional curve lol.  As of concenquence I'm having to get real close up 
the screen and literally stair at it to make sense of the info on screen ad, 
work out which of the buttons, by the screen, to press.  They've only half got 
it right, even then, still not a lot of cop for those who can't read the screen.

  In my experience, near all cash machines, maybe all of them, have the key pad 
number in the same order.  This really "does" make a different to someone who 
cannot see the numbers on buttons.  At least it gives me the security to know 
that I'm not pressing the wrong buttons.  Plus, I don't need to get into a 
panic if I find the keypad layout is different.  

  Some just need to get their screens sorted out, lol.

  Justin 





  ----- Original Message ----- 
    From: Iain Lackie 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Tuesday, March 28, 2006 10:15 PM
    Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin


    I Agree. It seems to me that when it comes to Chip and Pin, the DRC and the 
RNIB are fighting the wrong battle. If there is a fight to be fought, it is to 
make sure that keypads are standard. However, an accessible ATM machine would 
be much more worth fighting for.

    Iain.
      ----- Original Message ----- 
      From: Graham Page 
      To: access-uk@xxxxxxxxxxxxx 
      Sent: Tuesday, March 28, 2006 9:51 PM
      Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin


      I don't think speech would be that valuable here as the transaction is 
not that complicated.  Another old chessnut though is the talking cash machine 
which occasionally seems to get tried out but never catches on at all to my 
knowledge.  The difference here is that there is a keypad plus about 8 buttons, 
may be 10, arranged in colums either side of the screen.  The purpose of these 
buttons is different depending on the operation being carried out so it is 
necessary to either learn the sequence for the banks you want to use or ask 
someone for help, a risky business.

      It would be a shame therefore if the DRC and TUC concentrated on Chip and 
Pin where broadly speaking we have a good solution that just needs a bit of 
tinkering and ignored the issue of cash machines where there are really genuin 
access issues.

      Regards

      Graham
      Graham Page

      Mobile: 07753 607980
      Fax:  0870 706 2773
      Email: gpage@xxxxxxxxxxxxxx
      MSN: gabriel_mcbird@xxxxxxxxxxx
      Skype: gabriel_mcbird
      ----- Original Message ----- 
      From: James O'Dell 
      To: access-uk@xxxxxxxxxxxxx 
      Sent: Tuesday, March 28, 2006 4:59 PM
      Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin


      I agree with most of the points raised here, I often ask for help and 
have no problems, I was just trying to think of possible applications for 
speech in this situation - whether it is actually necessary or worth the effort 
is a different point altogether.

      James
        ----- Original Message ----- 
        From: Ray's Home 
        To: access-uk@xxxxxxxxxxxxx 
        Sent: Tuesday, March 28, 2006 4:25 PM
        Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin


        We seem to be going all round the houses with this one, and we've done 
it before too!

        Tristram is right of course.  Human assistance, usually helpful is 
there at the cash point.  Don't be afraid or too proud to use it.

        On the question of devices communicating wirelessly with a very small 
device we carry around, ;  don't dismiss this idea too lightly.  I could 
forsee, or is it dream? of a device that could do this and more.  Why not 
something combining EPOS communication with electronic signage - if only this 
pathetic country could get its act together and enable us to identify things 
when out and about.  Maybe too it could be combined and work alongside Sat Nav. 
 Handheld Sat nav devices are already around I believe, and there's even been 
talk, (pub unintended) that a talking hand-held sat nav device might become 
available, I mean a truly hand held one, that is.  Dream on.
        Ray

        Personal emails:  Email me at
        mailto:ray-48@xxxxxxxx

          ----- Original Message ----- 
          From: Tristram Llewellyn 


          The cashier should be able to let you all of those things, including 
where to put the card which varies with different types of terminal as part of 
the transaction and do it better than any synthetic speech could.  They will 
let you know also if the PIN is entered incorrectly.

          Regards.

          Tristram Llewellyn



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