JAWS and Verizon
- From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
- To: <jawslite@xxxxxxxxxxxxx>, <jfw@xxxxxxxxxxxxx>
- Date: Sun, 10 Feb 2008 23:44:13 -0500
Hello.
I am currently an AT&T DSL subscriber. For some reason, I frequently fail to
receive messages from email contacts who use Time Warner's Road Runner
service here in New York City. I've tried to resolve the problem with AT&T,
but the ultimate obstacle is that they require DSL customers to seek help
through an online service that cuts you off if you don't respond in a matter
of seconds. With the delays inherent in JAWS, I can't keep up and am
invariably bounced off the help system. AT&T's other customer service people
have been incredibly unwilling to intervene.
As a result, I am planning to switch to Verizon. I would appreciate any
comments, favorable or not, about Verizon's DSL service, how it works with
JAWS and how manageable its customer service is with JAWS.
Thank you.
--
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