Hi, My problems with cablevision goes to the television and internet service from them. I had a number of issues with them including the sap and being unable to get on line. I was often promised a response from supervisors or those who could answer my concerns and never once did anyone follow up with me. I just felt they did not give a damn so went to Verizon. After I sent my last message I saw someone gave a better answer than me but this vies or bios or whatever is very fast and worth the extra price if any to me. David